Erin Whilden
Summary
Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Overview
11
11
years of professional experience
Work History
Optometric Technician
Clarkson Eyecare
09.2021 - 04.2023
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized exam rooms.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
Member Service Representative
Navy Federal Credit Union
01.2021 - 07.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Catering Coordinator
Panera Bread
08.2012 - 06.2020
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Ensured seamless execution of events with diligent planning and attention to detail.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Increased repeat business through strong relationship-building with clients and vendors.
Education
High School Diploma -
Navarre High School
Navarre, FL05.2014
Skills
- Supply Restocking
- Paperwork Management
- Payment Collection
- Insurance Processing
- Patient Recordkeeping
- Appointment Setting
- Patient Testing
- Work Order Preparation
- Medication Administration
Timeline
Optometric Technician
Clarkson Eyecare
09.2021 - 04.2023
Member Service Representative
Navy Federal Credit Union
01.2021 - 07.2021
Catering Coordinator
Panera Bread
08.2012 - 06.2020
High School Diploma -
Navarre High School
Similar Profiles
Amanda KatzAmanda Katz
Front Desk Specialist at Clarkson EyecareFront Desk Specialist at Clarkson Eyecare
Adrian LopezAdrian Lopez
Optician at Clarkson EyecareOptician at Clarkson Eyecare
Ashley MartinezAshley Martinez
Vision Therapist at Clarkson Eyecare KidsVision Therapist at Clarkson Eyecare Kids
Paul Knife L.D.OPaul Knife L.D.O
Licensed Dispensing Optician at Clarkson EyecareLicensed Dispensing Optician at Clarkson Eyecare
Megan SmithMegan Smith
Optometric Technician at Eye Care Center AssociatesOptometric Technician at Eye Care Center Associates