Erin Whitman
Wichita Falls
Summary
Dynamic Case Manager with a proven track record at Hospice of Wichita Falls, skilled in client assessment and regulatory compliance. Adept at maintaining accurate documentation while empowering clients through education. Recognized for enhancing patient care quality and satisfaction by implementing effective case management strategies and fostering strong relationships.
Overview
17
17
years of professional experience
Work History
Case Manager
Hospice of Wichita Falls
12.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Registered Nurse
Hospice of Wichita Falls
05.2022 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
LVN
Hospice of Wichita Falls
08.2014 - 05.2022
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
CNA
Presbyterian Manor
01.2012 - 08.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Hospice of Wichita Falls
01.2012 - 08.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Server
Aramark
07.2011 - 02.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Manager
Hastings Entertainment Inc
05.2008 - 02.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Teacher
Kinder Kids 2
02.2010 - 10.2010
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Associate Degree In Nursing - Nursing
Vernon College
Wichita Falls, TX05.2022
Certificate - LVN
Vernon College
Wichita Falls, TX08.2014
Certificate - Nursing Assistant
Vernon College
Wichita Falls, TX12.2011
Skills
- Case management
- Client assessment
- Regulatory compliance
- Documentation accuracy
Timeline
Case Manager
Hospice of Wichita Falls
12.2022 - Current
Registered Nurse
Hospice of Wichita Falls
05.2022 - Current
LVN
Hospice of Wichita Falls
08.2014 - 05.2022
CNA
Presbyterian Manor
01.2012 - 08.2014
CNA
Hospice of Wichita Falls
01.2012 - 08.2014
Server
Aramark
07.2011 - 02.2012
Teacher
Kinder Kids 2
02.2010 - 10.2010
Customer Service Manager
Hastings Entertainment Inc
05.2008 - 02.2012
Associate Degree In Nursing - Nursing
Vernon College
Certificate - LVN
Vernon College
Certificate - Nursing Assistant
Vernon College
Similar Profiles
Christy BrownChristy Brown
Registered Nurse at Hospice Of Wichita FallsRegistered Nurse at Hospice Of Wichita Falls
Melanie MilnerMelanie Milner
Homecare Clinical Supervisor at Hospice of Wichita Falls Inc.Homecare Clinical Supervisor at Hospice of Wichita Falls Inc.
Michael ElbertMichael Elbert
Licensed Practical Nurse at Hospice Of Wichita FallsLicensed Practical Nurse at Hospice Of Wichita Falls