Erin Whitney
Newman Lake,WA
Summary
Dynamic leader with a track record of strategic thinking and effective problem-solving at Life Flight Network and Snow Eater Brewing Company. Demonstrated success in team building, resulting in substantial business growth and enhanced customer satisfaction. Proficient in decision-making and verbal communication, driving continuous improvement initiatives and achieving critical objectives.
Overview
12
12
years of professional experience
Work History
Business Area Manager
Life Flight Network LLC
Aurora, Oregon
09.2016 - Current
- Work closely with DBD to determine business development strategies, customer conflict resolution, promotion and marketing of LFN service.
- Provide a direct role in increasing flight volume. Highlights: TSE transfer process that was implemented with results expected to rival the improvements we've seen at Good Shepherd Medical Center.
- Provide responsive communication to customer needs and concerns in a timely manner. Highlights: Life Point in person visit and continued work toward partnership.
- Conduct and facilitated LFN-Sponsored outreach education events. Highlights: Key note speaker for PSMMC provider health fair and multiple other health fairs within my region. Provide on going key training and facilitation of LFN services.
Flight Respiratory Therapist
Life Flight Network/ NW Medstar
Aurora, Oregon
04.2013 - Current
- Interacted with patients, family members and physicians to coordinate patient care.
- Evaluated patients for deficiencies and abnormalities and made medical decisions based on assessments.
- Reported and documented medical treatment administered on-site and during transport to healthcare facility.
- Assisted pilot with navigation and radio communication.
- Adhered to flight protocols to protect well-being of patients and staff.
Business Owner
Snow Eater Brewing Company LLC
Liberty Lake, WA
04.2020 - 10.2024
- Conceived, implemented and operationalized startup business from the ground up. Highlights: real estate acquisition, physical build of structure, governmental requirements, design and internal business development and sourcing.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Directed implementation of strategic business plans to achieve goals and objectives.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Mentored and trained new hires on sales techniques and customer service procedures.
Education
Certified Medical Transport Executive -
AAMS Medical Transport Leadership Institute
06-2024
Bachelor of Science - Respiratory Therapy
Pima Medical Institute
Tucson, AZ12.2012
Skills
- Decision Making
- Problem-Solving
- Continuous Improvement
- Team Building and Leadership
- Teamwork and Collaboration
- Verbal and Written Communication
- Positive and Constructive Feedback
- Strategic Thinking
Accomplishments
- Worked with a small team to create a highly effective new program "Time Sensitive Transfer Program" that significantly impacts efficiency and improves operations.
- Proven Track record of growth within my region through thoughtful approaches to customer service with tangible Regional growth.
- Good Shepherd Medical Center showing 144% Growth in Flight volume since 2018.
- Strong relationships with key customers and decision makers throughout my region. To include active EMS, trauma, stroke and regional QI committee membership.
- Opened a start-up business at the beginning of the pandemic. The hurdles were great however this business showed a profit its first year and continues to grow.
Timeline
Business Owner
Snow Eater Brewing Company LLC
04.2020 - 10.2024
Business Area Manager
Life Flight Network LLC
09.2016 - Current
Flight Respiratory Therapist
Life Flight Network/ NW Medstar
04.2013 - Current
Bachelor of Science - Respiratory Therapy
Pima Medical Institute
Certified Medical Transport Executive -
AAMS Medical Transport Leadership Institute
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