Erin Wieronski
Cape Coral
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
04.2026 - Current
- Assists customers with product selection, enhancing overall shopping experience.
- Collaborates with team to achieve sales targets and improve store performance.
- Participated in promotional events, driving engagement and increasing foot traffic to the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Beauty Advisor
Sally Beauty
01.2024 - 07.2025
- Kept the store clean, orderly, and stocked at all times.
- Worked together with my team to create a welcoming environment for customers.
- Worked with customers to ensure they left the store feeling confident.
- Processed trucks and deliveries every week.
- Redid planograms biweekly.
- Advised customers on beauty products, enhancing their shopping experience and product knowledge.
- Assisted in visual merchandising to create appealing displays that attract customer attention.
- Managed inventory levels, ensuring stock availability and timely replenishment of best-selling products.
- Collaborated with team members to develop promotional strategies that increased sales and customer engagement.
- Trained new staff on product lines, customer service protocols, and store operational procedures for consistency.
- Resolved customer inquiries and complaints efficiently, fostering loyalty and repeat business through exceptional service.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Customer Service Representative
Lee Health Urology
09.2023 - 01.2024
- Frequently spoke with patients on the phone about various appointment-related things.
- Handling deposits and collecting payments for appointments.
- Processing and verifying patient insurance.
- Responsible for providing patients with after-appointment summary paperwork.
- Assisted patients with appointment scheduling and insurance inquiries.
- Resolved customer complaints by providing timely solutions and support.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with medical staff to ensure seamless patient care experience.
- Educated patients on urology services and procedures for better understanding.
- Streamlined communication between departments to enhance operational efficiency.
- Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Joann Fabrics
05.2023 - 09.2023
- Accurately provided customers with correct change and flawlessly processed transactions.
- Maintained visual merchandising standards to align with brand guidelines.
- Processed transactions accurately using point-of-sale systems.
- Handled inventory management tasks, including stock replenishment and organization.
- Resolved customer inquiries and concerns, ensuring satisfaction and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Hot Topic
03.2023 - 09.2023
- Helped to ensure customers have a wonderful and fulfilling experience in the store.
- Quickly got customers checked out efficiently.
- Processing and stocking new shipments weekly.
- Fixing product displays daily.
Baker
Breadsmith
01.2022 - 03.2023
- Managed customer requests and complaints efficiently.
- Ran the store alone with no complications.
- Prepared a variety of bread and pastry products, adhering to established recipes and quality standards.
- Operated commercial baking equipment, ensuring efficient production and consistency in product quality.
- Maintained cleanliness and organization of the baking area, ensuring compliance with health regulations.
- Conducted regular quality checks on finished products, ensuring adherence to brand standards for taste and presentation.
- Produced consistently high-quality baked goods for customers.
- Operated POS register with no consistent complications.
- Had a great understanding of company policies and procedures.
Education
High School Diploma -
McHenry High School West Campus
McHenry, IL05-2021
Skills
- Microsoft PPT, Word, & Excel
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Money handling
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Meeting deadlines
Certification
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Word
COLLEGE CLASSES
- Milwaukee, WI 2021
- Drawing | & ||
- Design and Visual Communication |
- Art Survey: Creative Practice, Culture and Context
- The Theatrical Experience
- Stagecraft
- Fundamentals of the Actor’s Process
Languages
English
Native or Bilingual
German
Elementary
Korean
Elementary
Timeline
Sales Associate
Bath & Body Works
04.2026 - Current
Beauty Advisor
Sally Beauty
01.2024 - 07.2025
Customer Service Representative
Lee Health Urology
09.2023 - 01.2024
Sales Associate
Joann Fabrics
05.2023 - 09.2023
Sales Associate
Hot Topic
03.2023 - 09.2023
Baker
Breadsmith
01.2022 - 03.2023
High School Diploma -
McHenry High School West Campus