Erin Wille
Mt. Pleasant,SC
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction. Skilled in multitasking and problem-solving, adept at employee training and fostering excellent customer relations. Demonstrated ability to improve service delivery, achieving efficient workflow and positive outcomes.
Overview
13
13
years of professional experience
Work History
Manager/server/bartender
Poes Tavern
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Server
Cafe Sintra
01.2020 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/bartender
Chow
05.2017 - 01.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Representative
All Resort Express
01.2012 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Multitasking Abilities
- Problem-solving aptitude
- Reliability
- Problem-solving abilities
- Customer Relations
- Team building
- Employee Training
- Time management abilities
Timeline
Manager/server/bartender
Poes Tavern
02.2021 - Current
Server
Cafe Sintra
01.2020 - 11.2020
Server/bartender
Chow
05.2017 - 01.2020
Customer Service Representative
All Resort Express
01.2012 - 04.2017
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