Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Williams

Summary

Hardworking Medical Receptionist who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Dialops
06.2023 - 02.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Patient Care Technician

Mizell Memorial Hospital
06.2022 - 01.2023
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Documented patient information and care activities in electronic health record.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.

Care Advisor Specialist, Medical

Wellthy
07.2021 - 02.2022
  • Streamlined administrative processes for increased efficiency in scheduling appointments and managing medical records.
  • Facilitated timely access to appropriate services, reducing hospitalizations and emergency room visits.
  • Served as a liaison between healthcare providers, community organizations, insurance companies, and clients to facilitate coordinated care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.

Medical Administrative Assistant

Wiregrass Podiatry
05.2020 - 09.2021


  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Streamlined front desk operations through the implementation of an effective filing system for patient documentation..
  • Received, recorded and filed medical payments by check, cash, and credit card.

Education

GED -

Lurleen B. Wallace Community College
Opp, AL
08.2009

Skills

  • Appointment Scheduling
  • Medical Terminology
  • Office Administration
  • Microsoft Office
  • Insurance Verification
  • Electronic Medical Records
  • Customer Service
  • Critical Thinking
  • Data Entry
  • Organization and Time Management
  • Patient Referral
  • Problem-Solving

Timeline

Medical Receptionist

Dialops
06.2023 - 02.2024

Patient Care Technician

Mizell Memorial Hospital
06.2022 - 01.2023

Care Advisor Specialist, Medical

Wellthy
07.2021 - 02.2022

Medical Administrative Assistant

Wiregrass Podiatry
05.2020 - 09.2021

GED -

Lurleen B. Wallace Community College

Similar Profiles

CREATE PROFILE
Erin Williams