Erin Jones

• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Achieved departmental goals by developing and executing strategic plans and performance metrics for 5 specialty service lines. Avg. of 41,479 calls inbound monthly .
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Achieved departmental goals by developing and executing strategic plans and performance metrics for 7 specialty service lines. Avg. of 49,479 calls inbound monthly.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.

• Call Center- Scheduling appointments, Sending detailed messages to office for refills, symptoms etc..
• Insurance Verification
• Fielding Incoming referrals for Ortho Oncology, Sports Medicine, Spine Program, and Hand Specialty.

- Collecting all vital information from referring provider for specialist

• Clinical/ Administrative Duties

- Insurance Verification, scheduling, Referrals

• Rooming Patients, Taking Vitals, DME Fitting, Casting
• Preceptor
• New Hire Trainer

• Clinical/ Administrative duties

-Insurance verification, Scheduling, Rooming Patients,

Prior Authorizations, Blood Draws

• Preceptor
• New Hire Trainer

• Administered basic medical necessities and treatments
• Call Center
• Clinical Duties: POC Testing, Vitals
• Preceptor
• New Hire Trainer
• Led Office Inspections; making sure all guidelines were followed and meeting/exceeding all requirements per OSHA

• Clinical/ Administrative Duties

-Check in-Check Out, Payments, Scheduling

-Rooming patients, Vitals, Refills, Blood Draws, POC testing