Erin Williams-Murphy

Responsible for leading and managing the medical practice operations for the Genetic, Metabolic and Lysosomal Storage disease practices under Westchester Medical Center. Responsible to initiate and maintain office systems, hire and supervise all staff under the practice. Responsible to maintain knowledge of the organization policies, procedures, systems and utilize skills in planning, organizing, delegating and supervising. Responsible to work effectively with physicians, clinical staff, Genetic Counselors, staff, patients, public, and external agencies to maintain operational efficiency.

• Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
• Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
• Ordered all office supplies and kept check on inventory levels.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Communicated closely with patients, ensuring medical information was kept private.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Spearheaded adoption of telemedicine services, providing patients with convenient access to care and increasing practice revenue.
• Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
• Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
• Boosted staff morale by offering constructive feedback and specific direction.
• Provided supervision and management to team of support personnel.
• Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in industry landscape and updating policies accordingly.
• Addressed and remedied all patient or team member issues.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
• Communicated with patients, ensuring that medical information was kept private.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Improved patient satisfaction by streamlining appointment scheduling and implementing more efficient check-in process.
• Developed close working relationships with front office and back office staff.
• Facilitated smooth transitions between various departments within practice by fostering collaborative working environment among staff members.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Enhanced staff productivity through implementation of effective training programs and performance evaluations.
• Assisted with regulatory issues such as compliance.
• Oversaw daily operations of medical practice such as staffing schedules, inventory management, office upkeep ensuring organized work environment conducive to efficiency and patient satisfaction.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Self-motivated, with a strong sense of personal responsibility.

• Oversee all Division day to day management including budgeting, expenditures, billing, patient satisfaction, clinical, and administrative operations
• Ensure processes and procedures for complying with OSHA and HIPAA regulations are adhered to
• Implement Division policies and procedures
• Interview & hire all new professional and administrative employees
• Implement training for new employees, which enabled each to effectively learn tasks and job duties
• Communicate effectively with staff members, physicians and patients, employing active listening and interpersonal skills
• Perform all Staff assessments and contribute to their professional development
• Address and remedied all patient or team member issues
• Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
• Maintained electronic record management systems to analyze and process data
• Function as liaison for NYS Newborn Screen Program and arrange for expedited medical treatment
• Assist and facilitate NYMC Grant operations
• Arrange & facilitate weekly staff meetings and attend management meeting for BCHP.
• Controlled costs by streamlining operations and reducing waste.