Erin Wills

The Retail Manager is responsible for the retail management and operation of the four Retail Outlets throughout the property, Pique, Compass, Wildflower and Spa. Perform the day to day functions that align with the department's long term goals and objectives, provide excellent customer service, and actively contribute to the department requirements and standards.

• Complete store operational requirements by scheduling and assigning associates; following up on work results.
• Responsible for management of inventory including inventory controls, re-orders, and working within budget guidelines.
• Maintain store staff in Pique by recruiting, selecting, orienting, and training employees.
• Maintain store results by coaching and counseling associates.
• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identify current and future customer requirements by establishing rapport with customers and other persons in a position to understand service requirements.
• Ensure availability of merchandise and services by approving contracts; maintaining inventories.
• Market merchandise by studying advertising, sales promotion, and display plans; analyze operating and financial statements for profitability ratios.
• Secure merchandise by implementing security systems and measures.
• Ensure that retail operations meets hotel standards for a memorable guest experience with a keen focus on a well trained staff able to perfect the basics.
• Place any necessary reorders in a timely fashion and follow up on any pending orders.
• Keep accurate logs, track invoices, communication with vendors and the buying team so to ensure forecast and budget accuracy and P&L compliance.
• Ensure all new products are on the floor in a timely manner and that back stock in clearly organized in the storage room.
• Other duties as required
  

The Spa Desk Agent provides spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role also contributes to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

• Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
• Provide services to guests in a timely, courteous and proficient manner.
• Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.
  
  
  

• System development, implementation, documentation, and management
• Information management
• Customer/Vendor relations
• Leading administrative department members (as appropriate to organizational structure)
• Partly responsible for hiring, training, consulting, and holding accountable all additional administrative department members
• Build, implement, and manage all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing

• Reports directly to CEO
• Leading and training all warehouse staff and office staff
• Management of certain aspects of website
• Management of inventory
• Tracking sales patterns and stock levels and communicating adjustment suggestions in an effective manner
• Human Resources
• Vendor liaison including reorders, tracking, defects and pricing
• Familiar with Shopify and ShipHero
• Clay Terrace store direct lead

• Pioneered new market, opening the eighty-seventh store for a 200 million dollar retailer
• Successfully responsible for all aspects of brick and mortar operation and subscription box service operation
• Increased monthly sales 30%
• Created and drove strategy to achieve sales results in brick & mortar and box service business
• Staffed store and practiced strategic scheduling to reach monthly sales goal
• Created monthly budget and payroll plans
• On-going recruiting for high achievers for store and global advancement
• Monitored, coached and trained staff to ensure employees were meeting and exceeding individual sales goals
• Lead and developed a healthy store team
• Maintained operational excellence
• Directed Inventory Specialists to ensure accountability for inventory efficiency and accuracy in store
• Planned and facilitated weekly and monthly meetings with members of staff
• Uphold merchandising and visual standards
• Created passion around product
• Key consult for buying team regarding warm weather buying
• Achieved or exceeded personal monthly sales goals
• Developed and implemented strategic marketing plans
• Embodied mission, culture and core values

• Company Overview: A nutritional supplement/lifestyle company
• Strategic thinker, project manager and sales manager for a nutritional supplement/lifestyle company
• Reports directly to CSO
• Processed all required documentation and operational initiatives for each retail and distribution channel
• Ensured store operations compliance regarding invoicing data
• Developed and maintained strategic relationships with key partners, external audience, and internal team
• Provided timely follow-up with all potential and newly established retailers
• Assisted in obtaining market saturation via various channels
• Converted lead prospects into sales
• Creative thinking to identify potential channels of distribution
• Identified best practices and improvement opportunities within sales department
• Prepared and assembled marketing materials for national sales team
• Coordinated multiple calendars, domestic travel arrangements, meetings, and conferences for executive level
• Lead and facilitated trade shows
• A nutritional supplement/lifestyle company

• Created a sales driven, knowledgeable and self-motivated staff
• Set challenging yet realistic goals to achieve success
• Recruited and developed high achievers for store and district
• Successfully trained store associates to exceed goals and deliver high standards, in all areas of sales and operations
• Created Development Plans focused on succession planning for staff resulting in the promotion of three Assistant Managers to Store Manager positions as well as many part and full time staff members to management positions
• Directed Inventory Specialist to ensure accountability for inventory efficiency and accuracy in store
• Planned and facilitated weekly and monthly meetings with members of the 30 person staff
• Effectively used weekly conference calls to influence and inspire teams
• Ensured desired company results in payroll, shrinkage and cost control
• Maintained high standards in merchandising and visual presentation
• Strategic planning for all areas of business for continued sales growth
• Grew sales 64% in three years