Erin Wilson
Customer Service/Inside Sales Professional
Vista,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Member Services(Server/Bartender)
Vista Valley Country Club
10.2021 - Current
- Greet guests in a timely, professional, and friendly manner, Take orders from the Members and/or their guests with the highest level of Customer Service & attention to detail, while up-selling, Remain knowledgeable about products sold, Keep tables, station, and work area neat, clean, and organized, 'Side-work'- including stocking supplies, various cleaning duties, and setting for the next shift, MOST IMPORTANTLY - ensuring ALL club Members (and their guests) are always well-cared-for and happy/satisfied, therefore ensuring membership retention
Administrative/Personal Assistant to an Attorney/CPA
Tom Severance, Esq.
05.2020 - Current
- Assisting with daily operational duties, i.e
- Answering/returning incoming client calls/voicemails, Setting appointments, Answering client questions when appropriate, Bookkeeping (minimal), Travel arrangements when necessary, Some personal errands
Administrative Assistant/Customer Service/Sales Representative
San Diego Interior Plants
09.2013 - Current
- Conduct assessments for prospective clients, then subsequently acquire new accounts, Maintaining client satisfaction by answering any questions and resolving any complaints/concerns with the highest level of Customer Service skills, General 'office duties' i.e
- Filing, some bookkeeping, data entry, etc...
Executive Assistant to the CEO
Coastal Pay, LLC
12.2015 - 11.2016
- Assist in daily operational duties, Compile data to submit reports daily/weekly/monthly, Conduct 'Quality Control' calls to follow up on the Sales Representatives' Performance, Manage 'overflow' calls for the Customer Service Department, and assist in resolving any issues that arise, Organizing/maintaining files and records, Plan/schedule meetings and appointments, Manage projects and conduct research, Prepare and/or edit correspondence, reports, and presentations, Make travel and guest arrangements, Attend meetings every morning in order to be on the same page with all departments, Run personal errands and execute certain aspects of the CEO's personal affairs for CEO
Administrative Assistant/Customer Service/Sales Representative
American Auctions, LLC
01.2002 - 09.2013
- Auction customer registration and check-out (cashiering), which requires a high level of Customer Service skills, and the ability to multitask, Greet and assist attendees in a friendly and professional manner, Answer phones, direct calls to corresponding parties as well as provide information to callers, General Administrative duties (i.e.- filing, bookkeeping, data entry, etc...)
Sales Coordinator/Executive Assistant
Rocky Mountain Foods, Inc
06.2009 - 12.2011
- Assist the Chief Sales Officer/Director of Sales in all aspects of the position (i.e
- Preparing samples and 'mock-ups' for sales presentations, Compile pricing on spreadsheets, create 'sell sheets', Compose cover letters, and various support services (including maintaining appointments and schedules, travel arrangements, and preparing Expense Reports), Enter orders from existing customers, Some Account Maintenance, with the highest level of Customer Service, professionalism, accuracy, and attention to detail, Attend weekly Project Coordination and Production meetings in order to stay current with all operations, and to inform other departments of progress in the Sales Department, Product Development, Compose and submit weekly sales reports to the Executives (CSO, CEO, and CFO)
Inside Sales/Customer Service Representative
UNFI
05.2008 - 01.2009
- Answer incoming calls from customers (who were the vendors to which we distributed natural and organic products) to enter orders and solve any questions, complaints, or concerns in a friendly and professional manner, Responsible for assuring that all orders were correct and complete before they were loaded on the trucks to be shipped to the multiple accounts, Attend weekly Product Training meetings in order to remain well-versed and informed on the products, Data Entry; light weekly filing
Customer Service Representative
Airtran Airways
12.2007 - 04.2008
- Check passengers in for flights in a timely, friendly, and professional manner, Tag bags, assign seats, and assist passengers with any questions or concerns, Board the flights in a timely, yet friendly, manner, Complete all required paperwork, Comply with all safety procedures, Baggage Service (assist passengers with lost and/or damaged items)
Receptionist/File Clerk
Bloom, Murr, & Accomazzo
07.2004 - 12.2006
- Greet clients and provide them with whatever they may require (beverages, newspaper, etc...) While always presenting a professional and welcoming atmosphere, Answer phones and transfer to corresponding parties, General Administrative duties (i.e
- Retrieving, sorting, and distributing the mail; sending, receiving, and allocating faxes, etc...); filing; assisting the Accounting Department, and various miscellaneous tasks as assigned by Attorneys, Book conference rooms and assist in booking appointments for all the Attorneys (in a very successful and high-volume Law Firm)
Education
Associate's Degree - Culinary Arts and General Studies
Art Institute of Colorado
Denver, CO 01.2000 - 05.2002
Skills
Strong interpersonal/people skills
Customer service
Internet communications and software
Microsoft Office: Excel, Word, PowerPoint, etc
Google Workspace: Sheets, Forms, Docs, etc
Social Media: Facebook, Instagram, Twitter, LinkedIn, etc
Office administration
Scheduling/appointment setting
Time management
Types 45 WPM / 10 key proficiency
Attention to detail
Organized
Motivated self-starter
Reliable
References
Available upon request
Timeline
Member Services(Server/Bartender)
Vista Valley Country Club
10.2021 - Current
Administrative/Personal Assistant to an Attorney/CPA
Tom Severance, Esq.
05.2020 - Current
Executive Assistant to the CEO
Coastal Pay, LLC
12.2015 - 11.2016
Administrative Assistant/Customer Service/Sales Representative
San Diego Interior Plants
09.2013 - Current
Sales Coordinator/Executive Assistant
Rocky Mountain Foods, Inc
06.2009 - 12.2011
Inside Sales/Customer Service Representative
UNFI
05.2008 - 01.2009
Customer Service Representative
Airtran Airways
12.2007 - 04.2008
Receptionist/File Clerk
Bloom, Murr, & Accomazzo
07.2004 - 12.2006
Administrative Assistant/Customer Service/Sales Representative
American Auctions, LLC
01.2002 - 09.2013
Associate's Degree - Culinary Arts and General Studies
Art Institute of Colorado
01.2000 - 05.2002