Erin Wolfe-Jones
Dallas,TX
Summary
Proficient problem-solver with a strong understanding of social media marketing and adept knowledge of professional influencer marketing campaigns in a fast-paced work environment. Experienced Customer Service Specialist and Marketing Coordinator with a background in Mass Communications and Public Relations with an established track of record of achieving business goals and objectives.
Overview
4
4
years of professional experience
Work History
Sales & Marketing Coordinator
JW Marriott Dallas Arts District
03.2023 - Current
- Ran reports and pulled contracts for clientele's events and meetings.
- Kept up with databases and organization by developing schedules, establishing contacts and coordinating mailing lists.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Created and maintained customer databases to facilitate customer segmentation.
- Monitored daily sales performance and provided feedback to each team member.
Sales Associate
Tecovas
08.2020 - 09.2021
- Exceeded monthly sales goals and achieved $138,000 in merchandise sales in under a year by presenting customers with service and product information to aid in the decision-making process
- Surpassed sales goals by 15% by building relationships with customers through open interactive communication, making product recommendations, and promoting in-store customer service
- Extremely sufficient with Shopify and shipment fulfillment processes
Customer Service
Tecovas
09.2021 - 07.2023
- Train and mentor new employees by providing tangible feedback on customer service techniques and de-escalation methods by incorporating best practices in conflict resolution
- Assist in acquisition of influencer campaigns by articulating the needs of the target demographic audience to management to develop innovative and long-lasting solutions
- Resolve 70+ customer concerns through telephone and written e-mail communication which resulted in over $280,000 collective sales and long-term customer retention
Leasing Agent
Scion
02.2020 - 07.2020
- Fielded calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Exceeded 25% of sales goal during beginning of COVID-19 for 1200 unit complex
Education
Bachelors of Arts - Public Relations & Advertising
University of Arkansas
Associate of Arts - Mass Communications
University of Arkansas
Google Digital Marketing and Ecommerce Google Ads -
Skills
- CRM, SEO/SEM, Adobe Creative Suite, Google Suite, Email Marketing , Social Media , Shopify, Project Management, Customer Service, CI/SFA, Hotshop, Lightspeed, Greenvelope
Timeline
Sales & Marketing Coordinator
JW Marriott Dallas Arts District
03.2023 - Current
Customer Service
Tecovas
09.2021 - 07.2023
Sales Associate
Tecovas
08.2020 - 09.2021
Leasing Agent
Scion
02.2020 - 07.2020
Bachelors of Arts - Public Relations & Advertising
University of Arkansas
Associate of Arts - Mass Communications
University of Arkansas
Google Digital Marketing and Ecommerce Google Ads -
Similar Profiles
Erin Wolfe-JonesErin Wolfe-Jones
Sales & Marketing Coordinator at JW Marriott Dallas Arts DistrictSales & Marketing Coordinator at JW Marriott Dallas Arts District
Gauri KarhadeGauri Karhade
Event Coordinator at JW Marriott Dallas Arts DistrictEvent Coordinator at JW Marriott Dallas Arts District
Monica AlexanderMonica Alexander
Sales and Marketing Coordinator at JW Marriott Edmonton ICE DistrictSales and Marketing Coordinator at JW Marriott Edmonton ICE District
Chris HansenChris Hansen
Senior Software Engineer at IBM Consulting (formerly Dialexa)Senior Software Engineer at IBM Consulting (formerly Dialexa)
JOE J CARRILLO.SRJOE J CARRILLO.SR
Lead Maintenance Supervisor at 4123 Cedar SpringsLead Maintenance Supervisor at 4123 Cedar Springs