Erin Wood
Hemet,CA
Summary
Dedicated and experienced customer service and administrative professional with over 10 years in fast-paced call centers, front offices, and retail environments. Adept at handling high call volumes, resolving customer concerns with empathy, maintaining confidential information, and managing administrative functions with precision. Recognized for professionalism, teamwork, and consistently earning high customer satisfaction ratings on platforms like BBB, Sitejabber, and Trustpilot. Proven leader and reliable team player who thrives in both independent and collaborative settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Glasswerks
Temecula, CA
05.2025 - 09.2025
- Managed customer communications via phone and email with professionalism and efficiency.
- Accurately processed customer orders and maintained detailed service records.
- Collaborated across departments to ensure seamless service delivery.
Call Center Agent / Team Lead
SocialCatfish.com
Murrieta / Remote , CA
02.2021 - 05.2025
- Handled high volumes of inbound and outbound calls with empathy and discretion.
- Responded to emails, chat messages, and service tickets in a timely, courteous manner.
- Led teams to meet performance goals and improve client satisfaction ratings.
- Played a key role in maintaining strong reviews across Trustpilot, BBB, and Sitejabber.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Receptionist / Escrow Assistant
Open Escrow
Temecula, CA
01.2020 - 01.2021
- Answered and directed phone calls; greeted clients and maintained a professional front office.
- Supported escrow transactions including opening titles, entering wires, and processing checks.
- Maintained filing systems and ensured confidentiality of sensitive documentation.
- Coordinated scheduling for signings and handled incoming/outgoing escrow documents.
Receptionist / Administrative Assistant
Associa Equity Management
04.2017 - 01.2020
- Managed front desk operations including answering phones, greeting clients, and scheduling.
- Assisted with payments, billing, mail distribution, and document preparation.
- Maintained organized electronic and paper filing systems.
Receptionist
Diamond Valley Honda
Temecula, California
06.2016 - 04.2017
- Provided excellent customer service in a dealership setting.
- Answered and routed incoming calls, managed appointment scheduling, and supported sales staff.
- Maintained professional reception area and handled administrative tasks.
Head Cashier / Customer Service Lead
Old Navy
Temecula, CA
09.2007 - 07.2016
- Supervised front-end staff and ensured smooth daily cashier operations.
- Trained new employees and handled scheduling, bank deposits, and reconciliations.
- Delivered top-tier service and resolved customer concerns promptly.
Education
Business Office Applications Specialist -
California Technical Academy
Temecula, CA01.2020
Dental Assisting Program -
Dental Assisting School of Temecula
Temecula, CA01.2014
Skills
- Customer Service (Inbound & Outbound)
- Call Center Operations
- Telephone Etiquette & Active Listening
- Email, Ticket & Chat Support
- Administrative & Clerical Support
- Filing & Records Management
- Team Leadership & Training
- Scheduling & Calendar Management
- Inventory & Office Supply Control
- Microsoft Office & QuickBooks
- HIPAA Compliance
- Problem Solving & Conflict Resolution
Certification
California Notary Public Certified | December 2021
Timeline
Administrative Assistant
Glasswerks
05.2025 - 09.2025
Call Center Agent / Team Lead
SocialCatfish.com
02.2021 - 05.2025
Receptionist / Escrow Assistant
Open Escrow
01.2020 - 01.2021
Receptionist / Administrative Assistant
Associa Equity Management
04.2017 - 01.2020
Receptionist
Diamond Valley Honda
06.2016 - 04.2017
Head Cashier / Customer Service Lead
Old Navy
09.2007 - 07.2016
Business Office Applications Specialist -
California Technical Academy
Dental Assisting Program -
Dental Assisting School of Temecula
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