Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Woodruff Wells

Harrells,NC

Summary

Driven by a commitment to excellence, I leveraged my classroom management and innovative lesson planning skills at Bladen County Schools to foster a positive learning environment, enhancing student engagement and performance.

Overview

15
15
years of professional experience

Work History

Member Service Representative

Four County Electric
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.

Teacher

Bladen County Schools
09.2017 - 04.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Created and developed lesson plans to meet students' academic needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Receptionist

Hester, Grady, & Hester
04.2009 - 12.2016
  • Greet and welcome visitors
  • Answer and direct phone calls
  • Schedule and manage appointments
  • Handle incoming and outgoing mail
  • Maintain office filing systems
  • Assist with administrative tasks and data entry
  • Ensure the reception area is tidy and presentable
  • Provide general information and assistance to clients and staff

Education

Master Of Arts In Teaching -

University of North Carolina At Pembroke
Pembroke, NC
05.2021

Exercise Science Physiology -

University of North Carolina At Pembroke
Pembroke, NC
12.2016

Associates In Arts -

Bladen Community College
Dublin, NC
12.2016

High School Diploma -

East Bladen High School
Elizabethtown, NC
06.2007

Skills

  • Classroom Management
  • Lesson Planning
  • Motivating students
  • Student Engagement
  • Behavior Management
  • Parent-Teacher Communication
  • Positive Role Model and Mentor
  • Classroom Instruction
  • Differentiated Instruction
  • Collaborative learning
  • Student-Centered Learning
  • Student assessment
  • Small Group Instruction
  • Innovative lesson planning
  • Group Instruction
  • Student rapport
  • Team Collaboration
  • Positive Learning Environment
  • Relationship Building
  • Student Motivation and Engagement
  • Parent Communication
  • Positive Reinforcement
  • Classroom Safety Practices
  • Classroom Technology
  • Online Teaching
  • Google Classroom
  • Creative Instruction Style
  • SMART Board

Timeline

Member Service Representative

Four County Electric
04.2022 - Current

Teacher

Bladen County Schools
09.2017 - 04.2022

Receptionist

Hester, Grady, & Hester
04.2009 - 12.2016

Master Of Arts In Teaching -

University of North Carolina At Pembroke

Exercise Science Physiology -

University of North Carolina At Pembroke

Associates In Arts -

Bladen Community College

High School Diploma -

East Bladen High School

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Erin Woodruff Wells