Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Erin Wright

San Diego,CA

Summary

Dynamic leader with proven success at BevMo! Beverages & More, enhancing customer service, and driving sales. Expert in inventory management and team collaboration, recognized for winning a store sales competition. Skilled in effective communication and time optimization, consistently resolving conflicts, and improving productivity. Passionate about delivering results, and fostering positive work environments.

Overview

10
10
years of professional experience

Work History

Retal Sales Floor Leader

BevMo! Beverages & More
San Diego, California
10.2024 - Current
  • Led sales floor team to enhance customer service and engagement.
  • Trained new staff on product knowledge and company policies.
  • Managed inventory levels to ensure product availability for customers.
  • Coordinated visual merchandising to create appealing product displays.
  • Resolved customer inquiries and complaints effectively and professionally.
  • Collaborated with management on staff scheduling and resource allocation.
  • Delegated tasks to maintain efficient workflow.
  • Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
  • Recognized problems, analyzed causes, and developed solutions to improve productivity and sales metrics.

Food and Beverage Team Leader

Target
Chula Vista, CA
11.2022 - 01.2024
  • Monitored daily operations of the food and beverage team, ensuring compliance with safety regulations and company standards.
  • Conducted regular staff meetings to discuss operational issues, customer feedback, and upcoming events.
  • Ensured accurate inventory management by monitoring stock levels and ordering necessary supplies.
  • Maintained a positive work environment by resolving conflicts among personnel in a timely manner.
  • Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times.
  • Reviewed employee performance regularly in order to provide constructive feedback and set achievable goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Retail Operations Lead

BevMo! Beverages & More
San Diego, CA
01.2020 - 10.2022
  • Managed staff training and performance monitoring to promote high levels of productivity.
  • Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.
  • Assisted store manager reviewing schedules to keep stores under leadership properly staffed.
  • Managed daily production and verified proper packaging and correct, timely deliveries.
  • Taught employees how to optimize space for special events such as discount sales.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Won store sales competition for 5c wine sale, resulting in recognition from district manager.

Sales Associate-Interim Head Clerk

BevMo! Beverages & More
San Diego, CA
06.2015 - 12.2019
  • Built trust and rapport with clients by delivering information on beverage services and supporting client decisionmaking.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

Associate of Arts - General Education

Palomar College
San Marcos, CA
05.2016

Some College (No Degree) - Psychological Sciences

California State University San Marcos
San Marcos, CA

Skills

  • Customer service excellence
  • Effective communication
  • Results-driven approach
  • Team collaboration
  • Results-driven mindset
  • Time optimization skills

Additional Information

  • Skilled in Microsoft Word, Microsoft Excel and Mac computers.
  • Can type 50 WPM.
  • Detail oriented and organized.

References

References available upon request.

Timeline

Retal Sales Floor Leader

BevMo! Beverages & More
10.2024 - Current

Food and Beverage Team Leader

Target
11.2022 - 01.2024

Retail Operations Lead

BevMo! Beverages & More
01.2020 - 10.2022

Sales Associate-Interim Head Clerk

BevMo! Beverages & More
06.2015 - 12.2019

Associate of Arts - General Education

Palomar College

Some College (No Degree) - Psychological Sciences

California State University San Marcos

Similar Profiles

CREATE PROFILE