Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Yates

Sachse,TX

Summary

Erin is a knowledgeable dispatcher with 17 years of experience. She is adept at checking on field personnel and solving concerns with self-directed and flexible approach. She has great team management, complex problem-solving skills, and is a resourceful multitasker with proven skills in scheduling drivers and prioritizing calls.

Overview

17
17
years of professional experience

Work History

Dispatcher

Sonic Healthcare
Dallas, TX
10.2015 - Current
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Provided timely updates to customers regarding their orders or requests.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Ensured compliance with OSHA and company safety policies and regulations.
  • Developed strategies for improving efficiency within the dispatch department.
  • Trained and mentored employees on triaging and dispatching procedures to properly handle daily calls.
  • Received or prepared work orders.
  • Oversaw communications within assigned territories, including interstate territories.

Dispatcher

Thomas Protective Service
Kaufman, TX
12.2008 - 10.2015
  • Maintained accurate logs of dispatched vehicles and loads.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Developed strategies for improving efficiency within the dispatch department.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Supported training of new dispatch staff on procedures.
  • Responded immediately to emergencies by initiating outbound calls to emergency contacts.
  • Received or prepared work orders.
  • Addressed questions, problems or requests for service.
  • Oversaw communications within assigned territories, including out of state territories.

Education

High School Diploma -

Kemp High School
Kemp, TX

Skills

  • Dispatch software
  • Data entry accuracy
  • Compliance management
  • Training and mentoring
  • Database management
  • Critical thinker
  • Decision-making
  • Adaptability and flexibility
  • Excel proficiency
  • Record keeping
  • Tact and diplomacy

Timeline

Dispatcher

Sonic Healthcare
10.2015 - Current

Dispatcher

Thomas Protective Service
12.2008 - 10.2015

High School Diploma -

Kemp High School

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