Erin York
Homerville,GA
Summary
Dynamic Store Manager with extensive experience at Piggly Wiggly, excelling in customer service and inventory management. Proven track record in training and mentoring staff, enhancing team performance, and implementing strategies that increased sales revenue by 20%. Adept at fostering positive customer relations and optimizing store operations for maximum efficiency.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Store Manager
Piggly Wiggly Grocery Store
04.2024 - Current
- Led daily store operations, ensuring optimal customer service and adherence to company policies.
- Developed staff training programs that enhanced employee performance and product knowledge.
- Implemented inventory management systems that improved stock accuracy and reduced shrinkage.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue generation.
- Coordinated promotional events that increased foot traffic and strengthened community relations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Office Manager
Piggly Wiggly Grocery Store
03.2023 - 04.2024
- Streamlined office operations by implementing new filing systems and procedures.
- Coordinated scheduling and logistics for meetings, ensuring efficient use of resources.
- Managed vendor relationships to secure cost-effective supplies and services.
- Developed onboarding processes that enhanced training efficiency for new employees.
- Oversaw budget tracking, optimizing expenditures while maintaining operational effectiveness.
- Led administrative staff in daily tasks, fostering a collaborative team environment.
- Improved communication protocols between departments, enhancing workflow efficiency.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Optimized office space utilization, leading to more efficient and productive work environment.
Manager on Duty
Piggly Wiggly Grocery Store
11.2021 - 03.2023
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored staff, fostering a collaborative team environment.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Monitored inventory levels, ensuring adequate stock while minimizing waste and loss.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
Key Holder Leader
Dollar General
08.2021 - 11.2021
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on sales techniques and customer service standards.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Led team meetings to communicate goals, share feedback, and motivate staff performance.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Conducted regular audits of cash registers, reconciling discrepancies with appropriate documentation in accordance with company protocol.
- Trained new hires on company policies, procedures, and best practices in sales techniques and customer service.
Production Worker
Clayton Homes Manufacturing
01.2015 - 07.2021
- Operated machinery and equipment to assemble products efficiently.
- Followed safety protocols to maintain a safe work environment.
- Assisted in quality control checks to ensure product standards.
- Collaborated with team members to meet production goals.
- Adapted quickly to changing tasks and production demands.
- Supported inventory management by organizing materials and supplies.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Education
High School Diploma -
Clinch County High School
Homerville, GASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Cash management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Team motivation
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
Timeline
Store Manager
Piggly Wiggly Grocery Store
04.2024 - Current
Office Manager
Piggly Wiggly Grocery Store
03.2023 - 04.2024
Manager on Duty
Piggly Wiggly Grocery Store
11.2021 - 03.2023
Key Holder Leader
Dollar General
08.2021 - 11.2021
Production Worker
Clayton Homes Manufacturing
01.2015 - 07.2021
High School Diploma -
Clinch County High School