Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Erin Young

Tenmile,Oregon

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

BOOKKEEPER/CASHIER

COASTSAL FARM & RANCH
10.2021 - Current
  • Skills in customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
  • Running the cash machine
  • Keeping things organized and clean
  • Put freight throughout the store
  • Ability to communicate effectively and professionally in person, electronically and or by telephone with internal and external customers
  • Multitasking
  • Bookkeeping
  • Ability to operate computerized programs and systems in order to enter, modify and retrieve sensitive information pertaining to company accounts
  • Lead cashier
  • Function as a receptionist for the service ensuring courteous and timely interaction with patients, physicians, other medical staff and visitors
  • Count deposited and tills
  • Organize financial books for company
  • Organize and solve any cashier problems
  • Manage cashiers training needed
  • Heading into freight management position
  • Ability to operate computerized programs
  • Distributing and balancing workload
  • Ability to communicate tactfully and effectively, both orally and in writing, in order to meet production objectives
  • Collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensure compliance with established processes, policies, and regulations
  • Ability to work independently in the accomplishment of a wide variety of duties and performances.

CNA

UMPQUA VALLEY NURSING & REHAB
07.2019 - 09.2020
  • Cared for residents with compassion both physically and emotionally
  • I would provide care to patients and help them with daily activities they might have trouble doing
  • Function as a receptionist for the service ensuring courteous and timely interaction with patients, physicians, other medical staff and visitors
  • Answer patients calls and determine how to best help them
  • Provide physical support for patients
  • Turn and reposition bedridden patients
  • Obtain a wide range of information from physicians, caregivers and nurses about patient conditions, treatment plans and suggested activities
  • Record vitals and measure inputs and outputs of patients in charting systems
  • Answer phones and transfer calls to patients and other staff to include clinic doctors, nurses and other staff
  • Examine patients to detect issues requiring medical care, including open wounds, bruises, or blood in urine
  • Noting observations of patient behavior, including complaints, or physical symptoms to nurses
  • Provide a channel through which patients can seek solutions to problems and unmet needs
  • Providing education to patients and care team members about recovery and wellness model of care
  • Ensuring accurate and timely scheduling of appointments at clinic
  • Act as a liaison between patient staff and clinical and provider staff in order to resolve day to day conflicts
  • Orienting and providing on-the-job training for new and current employees
  • Help Organize work flow to work structure of other staff assigned areas
  • Ensured ethical, statutory and constitutional rights of patients
  • Understand and follow HIPAA regulations
  • Verify and update patient demographics and insurance information
  • Consults with patients and staff from other areas of the medical center to coordinate appointments with other services needed
  • Ability to work independently in the accomplishment of a wide variety of duties, performing patient support work
  • Ability to help patients schedule medical appointments in clinical setting
  • Ability to operate computerized programs and systems in order to enter, modify and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems and/or reports.

Server

KAREN’S COFFEE CUP
11.2015 - 11.2018
  • Skills in customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
  • Ability to work independently in the accomplishment of a wide variety of duties, performing customer service work.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server/Cook

SIZZLER
11.2002 - 02.2016
  • I worked several positions; cooking, food prepping, serving, salad bar, dishes, and even some office work
  • I used most of my time to build a steady foundation for myself to gain any and all skills to be a better employee.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed opening and closing shift kitchen tasks.
  • Adjusted recipes based on ingredient availability or customer request.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Identified inefficiencies leading to improved productivity.
  • Planned menus for different events, seasons and customer requests.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Suggested actionable improvements to streamline training procedures.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
  • Cooked memorable dishes that brought new customers into establishment.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Developed recipes, portion specifications, and standard preparation procedures for all dishes.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Collaborated with staff members to create meals for large banquets.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
  • Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
  • Monitored equipment maintenance schedules, ensuring timely repairs and replacements as needed for uninterrupted kitchen operations.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Participated in weekly management meetings to discuss menu changes, staffing needs, and other operational concerns.
  • Developed strong relationships with vendors, negotiating favorable pricing on ingredients without sacrificing quality.
  • Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
  • Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Maid

MARIANN’S CLEANING SERVICE
01.2002 - 06.2005
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Enhanced customer satisfaction by providing personalized services based on individual client preferences.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
  • Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
  • Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
  • Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
  • Performed regular inventory checks, ensuring adequate supplies were available for all tasks without overstocking or waste.
  • Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
  • Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
  • Assisted with special events preparation, including setting up furniture arrangements and decorations as per client requests.
  • Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
  • Provided pet care services for clients when required, demonstrating compassion towards animals while adhering to specific owner instructions.
  • Conducted minor maintenance tasks such as changing light bulbs or fixing loose fixtures when needed, improving overall property appearance.
  • Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
  • Streamlined processes for more efficient task completion through strategic planning and organization techniques.
  • Worked closely with clients during move-in/move-out processes, ensuring a seamless transition while maintaining cleanliness standards.
  • Assisted in the overall success of the company by actively participating in team meetings and providing valuable input on process improvements and best practices.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Assisted homeowner with laundry folding, ironing and pressing.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Polished fixtures to achieve professional shine and appearance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Sorted, laundered and put away various laundry items.
  • Hang, cleaned and rehung draperies to maintain freshness.

Education

CNA CERTIFICATION -

CERTIFIED NURSING ASSISTANT PROGRAM
07.2019

Associate Degree in Nursing - Nursing Education

UMPQUA COMMUNITY COLLEGE
Roseburg, OR
06.2018

Veterinary Technician -

PENN FOSTER
08.2012

Nursing - Veterinary Technician -

UMPQUA COMMUNITY COLLEGE
11.2010

General -

ROSEBURG HIGH SCHOOL
06.2005

Skills

  • Bookkeeping Software
  • Vendor Management
  • Accounting
  • Statutory Reporting
  • Financial Recordkeeping
  • Inventory Tracking
  • Invoice Processing
  • Financial Statements Expertise
  • Customer Relations
  • Cash Flow Management
  • Analytical Reasoning
  • Exceptional Organization
  • VBA Programming
  • Cost Accounting
  • Data Inputting
  • Bookkeeping
  • Confidential Document Control
  • PeopleSoft Expert
  • Bank Statement Reconciliation
  • Budget Support
  • Confidentiality Maintenance
  • Attention to Detail
  • Inventory Management
  • Customer Service
  • Compassionate Communication
  • Complex Problem-Solving
  • Vital Signs Monitoring
  • Feeding Assistance
  • Dressing Assistance
  • Basic Life Support
  • Compassion and Empathy
  • Patient Care
  • Maintaining Confidentiality
  • Adaptability and Flexibility
  • Patient Transfers
  • Teamwork and Collaboration
  • Medical Terminology Knowledge
  • Infection Control
  • CPR Certification
  • Stress Management
  • Time Management
  • Multitasking Abilities
  • Patient Lifting
  • Direct Patient Care
  • Indirect Patient Care
  • Care Plan Implementation
  • Electronic Charting
  • Patient-Focused Care
  • HIPAA Compliance
  • Medical Office Administration
  • Adaptable
  • Bedside Manner
  • Patient Relationship Building
  • Order Delivery Practices
  • Food Delivery
  • Table Bussing
  • Food Inspection
  • Table Setting
  • Safe Food Handling
  • Guest Engagement
  • Supply Restocking
  • Food Safety Understanding
  • High-Volume Dining
  • Sales Techniques
  • Menu Memorization
  • Professional Appearance
  • Service Prioritization
  • Food Safety Practices
  • Exceptional Customer Service
  • Cash Handling
  • Performance Improvement
  • Guest Seating
  • Food Sales and Promotion
  • Allergy Awareness
  • Food Spoilage Prevention
  • Strong Work Ethic
  • Computer Literacy
  • Conflict Resolution
  • Problem Solving
  • Positive Attitude
  • Tableside Etiquette
  • Effective Communication
  • Workflow Coordination
  • Decision-Making
  • Warm and Friendly
  • Table Monitoring and Turnover
  • Ability to Lift 30 Pounds
  • Reliable and Responsible
  • Cool Under Pressure
  • High Energy and Stamina
  • Team Player
  • Courteous Phone Demeanor

Awards

At this time I do not have awards but experiences. I am an energetic positive wife of a disabled veteran and we have four beautiful children. I was working as a certified nursing assistant but had to surrender my job to take care of my husband. I joined the work world again in 2021 and am looking for a permanent job opportunity. I am a quick thinker, fast learner and strive in stressful situations. I may not have all the skills or qualifications you are looking for but what I lack in skills I make up for by learning quickly.

Certification

  • Certified CNA, UMPQUA VALLEY REHABILITATON - [2019]

Timeline

BOOKKEEPER/CASHIER

COASTSAL FARM & RANCH
10.2021 - Current

CNA

UMPQUA VALLEY NURSING & REHAB
07.2019 - 09.2020

Server

KAREN’S COFFEE CUP
11.2015 - 11.2018

Server/Cook

SIZZLER
11.2002 - 02.2016

Maid

MARIANN’S CLEANING SERVICE
01.2002 - 06.2005

CNA CERTIFICATION -

CERTIFIED NURSING ASSISTANT PROGRAM

Associate Degree in Nursing - Nursing Education

UMPQUA COMMUNITY COLLEGE

Veterinary Technician -

PENN FOSTER

Nursing - Veterinary Technician -

UMPQUA COMMUNITY COLLEGE

General -

ROSEBURG HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Erin Young