Erin Young
Newburgh,ME
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Deb's Variety
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Case Manager
Dirigo Couseling Clinic
06.2020 - Current
- Advocate for and establish Housing for my clients with mental health disabilities
- Be aware of resources in the community available to my clientele.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Front Counter Crew Member
Dairy Queen Grill & Chill
06.2017 - 06.2020
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
Education
Associate's degree - Human Services
Washington County Community College
Calais, ME05.2020
Skills
- Case Management
- Social Work
- Crisis Intervention
- Behavioral Health
- Medical Records
- Utilization Management
- Developmental disabilities experience (3 years)
- Managed Care
- Patience and Empathy
- Work Ethic and Integrity
- Cash Handling
- Time management skills
- Customer service excellence
- Customer Relations
- Case Documentation
- Documentation proficiency
- Data Entry and Analysis
Certification
MHRT/C, 07/01/22, 07/01/24, Allows me to provide Case Management. Valid for two years and eligible for renewal every two years with continued education.
Timeline
Cashier
Deb's Variety
01.2024 - Current
Case Manager
Dirigo Couseling Clinic
06.2020 - Current
Front Counter Crew Member
Dairy Queen Grill & Chill
06.2017 - 06.2020
Associate's degree - Human Services
Washington County Community College
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