Erin Zebroski
Florence,SC
Summary
Accomplished Director of Quality Management at Regency Hospital Company LLC, I leveraged analytical thinking and quality assurance expertise to enhance compliance, achieving significant improvements in customer satisfaction and healthcare delivery. Excelled in teamwork and collaboration, driving process enhancements and fostering a culture of excellence.
Overview
11
11
years of professional experience
Work History
Director of Quality Management
Regency Hospital Company LLC
03.2021 - 08.2024
- Developed and maintained records of policies, procedures and best practices to support continuous improvement for the healthcare industry.
- Ensured adherence to company policies and procedures through regular quality management system reviews and updates.
- Worked with the Joint Commission accreditation body to discover areas of need and promptly implemented improvements.
- Drove the successful completion of multiple internal and external audits, maintaining compliance with industry standards and regulations.
- Aligned Quality Management objectives with corporate goals, fostering a culture of excellence throughout the organization.
- Executed quality assurance initiatives to increase provider job satisfaction in the healthcare facility.
- Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
Night House Supervisor
Regency Hospital Company LLC
04.2019 - 03.2021
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Delegated tasks and provided leadership for 10+ nurses and support personnel.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Provided direct nursing care to patients when personnel was short-staffed.
- Ensured compliance with regulatory standards through regular audits of documentation, policies, and procedures.
- Maintained a safe environment for patients, visitors, and staff by enforcing infection control measures and risk management strategies consistently across the unit.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Registered Nurse
Regency Hospital Company LLC
10.2017 - 04.2019
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient reactions after administering medications and IV therapies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Registered Nurse
UPMC Shadyside Hospital
07.2013 - 09.2017
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Educated family members and caregivers on patient care instructions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Diploma - Nursing
Shadyside School of Nursing
Pittsburgh, PA06.2013
Skills
- Customer Satisfaction Focus
- Quality assurance expertise
- Analytical thinking abilities
- Decision-Making Competence
- Process improvement strategies
- Conflict resolution techniques
- Risk Management
- Procedure Implementation
- Compliance
- Accreditation processes
- Quality improvement prioritization
- Teamwork and Collaboration
Timeline
Director of Quality Management
Regency Hospital Company LLC
03.2021 - 08.2024
Night House Supervisor
Regency Hospital Company LLC
04.2019 - 03.2021
Registered Nurse
Regency Hospital Company LLC
10.2017 - 04.2019
Registered Nurse
UPMC Shadyside Hospital
07.2013 - 09.2017
Diploma - Nursing
Shadyside School of Nursing
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