Erin Zeno

• Deliver approved curriculum to targeted population.
• Prepare materials aligned to state recognized instructional cultures under the guidance of intensive special needs teachers and/or students case manager to facilitate multi-level embedded instruction.
• Assess student progress using formal and informal assessment tools.
• Collaborate with special educators, speech language pathologists, classroom teachers, building administration and instructional assistants to identify student's abilities to maximise learning opportunities.
• Provide direct and indirect support to team members regarding the principals of applied behavior analysis, assistive technology and other researched based ISN instructional strategies.
• Demonstrates the ability to effectively maintain multiple students program books ( collection of recording daily data) and spread sheets.
• Program, operate and troubleshoot argumentive communication devices and other assistive technologies.
• Provides direct and/or lead support to school nursing staff when teaching or carrying out medical protocols and daily living skills including personal care, feeding, and motor skill development.
• Maintain all levels of confidentiality. this includes students, personal, academic, medical or family related information.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.

• Improved branch efficiency by streamlining processes and implementing time-saving strategies.
• Boosted customer satisfaction with attentive service and prompt resolution of issues.
• Managed daily operations for smooth functioning, ensuring a high level of productivity.
• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Implemented new policies and procedures, leading to better adherence to company standards and regulatory requirements.
• Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
• Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
• Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
• Ensured accurate record-keeping by conducting thorough audits of branch financials and reporting discrepancies in a timely manner.
• Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
• Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
• Set schedule for tellers and customer service representatives.
• Assigned job roles and oversaw performance.
• Motivated, trained and disciplined employees to meet performance benchmarks.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Kept high average of performance evaluations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• ordered, shipped and maintained cash in branch
• filed important reports
• canadian exchange
• settled brach cash monthly
• settled cash drawers and vault daily

customer service

managing employees

scheduling

opening and closing store

maintaining cash drawers