Hi, I’m
Erin Zimmerman
Cedar Park,TX
Overview
12
years of professional experience
Work History
Levy at Austin Convention CenterAustin, TX
Operations Manager
06.2021 - Current
Job overview
- Enforced customer service standards and resolved customer problems to uphold quality service
- Delegated work to staff, setting priorities and goals
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Oversaw food preparation, production and presentation according to quality standards
- Maintained accurate records of liquor inventory and purchases for budgeting purposes
- Liaised with clients to ensure their requirements were met throughout the event planning process
- Plan and implement ways to build engagement and motivate employees
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Ryan Sanders Sports
Premium Director
01.2013 - 01.2020
Job overview
- Managed premium staff, overseeing mobile food preparation including setup & teardown for major events; luxury suite management while maintaining positive relationships with VIP clients; crafting backstage experiences for multiple recording artists
- Bartending & in-seat service, as needed
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Timeline
Operations Manager
Levy at Austin Convention Center
06.2021 - Current
Premium Director
Ryan Sanders Sports
01.2013 - 01.2020
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