Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin C. Anderson

Menifee,CA

Summary

Passionate and knowledgeable customer service professional, outgoing and detail-oriented, solid team player with positive demeanor and proven skills in establishing rapport with clients. Adaptable multi-tasker eager to work with like-minded individuals.

Overview

20
20
years of professional experience
8
8
years of post-secondary education

Work History

Administrative Assistant

Automotive Product Consultants LLC
08.2019 - Current
  • Manage marketing material and office supply inventory.
  • Prepare and ship marketing materials.
  • Proficiently enter and update client information into Act! CRM.
  • Maintain physical and digital filing systems.
  • Pro-actively participate in weekly team meetings.
  • Collaborate with team members to establish best practices and standard operating procedures.


Esthetician

Self Employed
03.2017 - 07.2019
  • Performed facials, microdermabrasion, and waxing.
  • Applied eye-lash extensions.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Fostered friendly, warm, and exceptional customer experience.
  • Provided clients with knowledge of all cosmetic services being provided.

Legal Assistant

The Law Offices Of Carlin & Buchsbaum LLC
06.2011 - 03.2017
  • Performed written intake of potential new client cases
  • Drafted legal correspondence
  • Maintained and organized files
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Communicated pertinent information to clients via phone, email, and mail.

Administrative Assistant

VOLT-Supporting Southern California Edison
09.2010 - 05.2011
  • Scheduled meetings, conference calls & travel arrangements
  • Processed expense reports, timekeeping data, and purchase requisitions using SAP
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Membership Sales Representative

Frog's Fitness
11.2009 - 09.2010
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Set up appointments with potential and current customers to promote new products and services.
  • Connected customers with services based on individual needs

Administrative Assistant

RE/MAX
04.2009 - 11.2009
  • Managed all forms of communication with tenants, agents, utility companies, and banks
  • Resolved discrepancies with vacant properties
  • Maintained efficient office operations by handling errands and administrative functions.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.

Receptionist / Customer Service Representative

LJM Properties
01.2007 - 12.2008
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Traveled out of state as needed to assist with industry conferences.

Receptionist / Kennel Attendant

Plaza Del Amo Animal Hospital & Petkeepers
10.2004 - 09.2006
  • Provided top-notch customer service to every customer and exceptional care to animals.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Walked, fed, and tended to animals boarding in kennel.

Education

Esthetician License

Bellflower Beauty College
Bellflower, CA
01.2016 - 11.2016

Bachelor of Arts - Communication, Business

California State University Channel Islands
Camarillo, CA
09.2005 - 06.2009

High School Diploma -

Palos Verdes Peninsula High School
Palos Verdes Estates, CA
09.1998 - 06.2002

Skills

    Excellent written and oral communication

    Proficient in Microsoft Office

    Creative problem solving

    Complaint resolution

    Active listener

    Team player

    Adaptable

    Empathetic

    Positive attitude

Timeline

Administrative Assistant

Automotive Product Consultants LLC
08.2019 - Current

Esthetician

Self Employed
03.2017 - 07.2019

Esthetician License

Bellflower Beauty College
01.2016 - 11.2016

Legal Assistant

The Law Offices Of Carlin & Buchsbaum LLC
06.2011 - 03.2017

Administrative Assistant

VOLT-Supporting Southern California Edison
09.2010 - 05.2011

Membership Sales Representative

Frog's Fitness
11.2009 - 09.2010

Administrative Assistant

RE/MAX
04.2009 - 11.2009

Receptionist / Customer Service Representative

LJM Properties
01.2007 - 12.2008

Bachelor of Arts - Communication, Business

California State University Channel Islands
09.2005 - 06.2009

Receptionist / Kennel Attendant

Plaza Del Amo Animal Hospital & Petkeepers
10.2004 - 09.2006

High School Diploma -

Palos Verdes Peninsula High School
09.1998 - 06.2002
Erin C. Anderson