Erin C. Anderson
Menifee,CA
Summary
Passionate and knowledgeable customer service professional, outgoing and detail-oriented, solid team player with positive demeanor and proven skills in establishing rapport with clients. Adaptable multi-tasker eager to work with like-minded individuals.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Administrative Assistant
Automotive Product Consultants LLC
2019.08 - Current
- Manage marketing material and office supply inventory.
- Prepare and ship marketing materials.
- Proficiently enter and update client information into Act! CRM.
- Maintain physical and digital filing systems.
- Pro-actively participate in weekly team meetings.
- Collaborate with team members to establish best practices and standard operating procedures.
Esthetician
Self Employed
2017.03 - 2019.07
- Performed facials, microdermabrasion, and waxing.
- Applied eye-lash extensions.
- Resolved customer complaints and facilitated conflict resolutions.
- Fostered friendly, warm, and exceptional customer experience.
- Provided clients with knowledge of all cosmetic services being provided.
Legal Assistant
The Law Offices Of Carlin & Buchsbaum LLC
2011.06 - 2017.03
- Performed written intake of potential new client cases
- Drafted legal correspondence
- Maintained and organized files
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Communicated pertinent information to clients via phone, email, and mail.
Administrative Assistant
VOLT-Supporting Southern California Edison
2010.09 - 2011.05
- Scheduled meetings, conference calls & travel arrangements
- Processed expense reports, timekeeping data, and purchase requisitions using SAP
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Membership Sales Representative
Frog's Fitness
2009.11 - 2010.09
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Set up appointments with potential and current customers to promote new products and services.
- Connected customers with services based on individual needs
Administrative Assistant
RE/MAX
2009.04 - 2009.11
- Managed all forms of communication with tenants, agents, utility companies, and banks
- Resolved discrepancies with vacant properties
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
Receptionist / Customer Service Representative
LJM Properties
2007.01 - 2008.12
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Traveled out of state as needed to assist with industry conferences.
Receptionist / Kennel Attendant
Plaza Del Amo Animal Hospital & Petkeepers
2004.10 - 2006.09
- Provided top-notch customer service to every customer and exceptional care to animals.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Walked, fed, and tended to animals boarding in kennel.
Education
Esthetician License
Bellflower Beauty College
Bellflower, CA 2016.01 - 2016.11
Bachelor of Arts - Communication, Business
California State University Channel Islands
Camarillo, CA 2005.09 - 2009.06
High School Diploma -
Palos Verdes Peninsula High School
Palos Verdes Estates, CA 1998.09 - 2002.06
Skills
Excellent written and oral communication
Proficient in Microsoft Office
Creative problem solving
Complaint resolution
Active listener
Team player
Adaptable
Empathetic
Positive attitude
Timeline
Administrative Assistant
Automotive Product Consultants LLC
2019.08 - Current
Esthetician
Self Employed
2017.03 - 2019.07
Esthetician License
Bellflower Beauty College
2016.01 - 2016.11
Legal Assistant
The Law Offices Of Carlin & Buchsbaum LLC
2011.06 - 2017.03
Administrative Assistant
VOLT-Supporting Southern California Edison
2010.09 - 2011.05
Membership Sales Representative
Frog's Fitness
2009.11 - 2010.09
Administrative Assistant
RE/MAX
2009.04 - 2009.11
Receptionist / Customer Service Representative
LJM Properties
2007.01 - 2008.12
Bachelor of Arts - Communication, Business
California State University Channel Islands
2005.09 - 2009.06
Receptionist / Kennel Attendant
Plaza Del Amo Animal Hospital & Petkeepers
2004.10 - 2006.09
High School Diploma -
Palos Verdes Peninsula High School
1998.09 - 2002.06
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