Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Erin 'Dani' Bain

Ponderay,ID

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am an ambitious, career-focused job seeker, anxious to obtain an entry-level Technition position to help launch career while achieving company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Intake Technician

Better Together Animal Alliance
Ponderay, ID
05.2022 - Current
  • Answered phone calls and emails from clients, scheduling intake appointments and providing relevant information.
  • Greeted customers in a friendly manner, assessed their needs, and provided appropriate referrals.
  • Assisted with the completion of forms related to client intakes and record keeping.
  • Conducted interviews with clients to gather necessary information for intake assessment.
  • Maintained accurate records of client information, including demographic data, medical histories, insurance coverage.
  • Collaborated with other departments to ensure smooth transition of client care.
  • Provided feedback on process improvements that could streamline the intake process.
  • Ensured all paperwork was completed correctly and accurately prior to submitting it for review or processing.
  • Monitored progress of cases throughout the entire intake process to ensure timely resolution.
  • Performed administrative duties such as filing documents, preparing reports, answering inquiries.
  • Attended regular team meetings to discuss current cases and provide updates on progress made.
  • Participated in continuing education programs or seminars related to Intake Technician responsibilities.
  • Evaluated existing policies and procedures pertaining to client intakes regularly for effectiveness.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Compiled physical and digital documents, charts and reports.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Maintained positive working relationship with fellow staff and management.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Informed applicants of other agencies providing useful or related assistance.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Cashier

Mitchell's Harvest Foods
Priest River, ID
05.2019 - 04.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped with purchases and signed customers up for rewards program.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Parts Specialist

Oreilly Auto Parts
Lewiston, ID
02.2013 - 02.2018
  • Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
  • Maintained accurate records of all inventory transactions in the computer system.
  • Received customer orders and placed them into the system for processing.
  • Assisted customers with product selection based on their needs.
  • Processed returns, exchanges, and refunds in a timely manner.
  • Documented any discrepancies between actual inventory counts versus what was recorded in the system.
  • Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
  • Supported service department by expertly pulling parts and updating records.
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Managed employee schedules and daily assignments.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Ordered or purchased supplies to maintain optimum inventory.

Education

CNA - Nursing

North Idaho Workforce Training Center
Post Falls, ID
01-1999

GED -

Priest River Lamanna High School
Priest River, ID
08-1997

Skills

  • Multi-line phone operations
  • Scheduling appointments
  • Confidentiality
  • Patient Scheduling
  • Inventory Management
  • Recordkeeping and data input
  • Continuous Improvement
  • Self Motivation
  • Multitasking
  • Professionalism
  • Reliability

Certification

I have a certificate for completing the Fear Free Shelter Program Core Modules on July 26,2023 and a certificate for Fear Free Intake and Admission Module.

Accomplishments

I have records of participation in American Association of Feline Practitioners for Cat Friendly Veterinary Advocate Program, Cat Friendly Interactions, Understanding the Aging Cat, and Cat Friendly Veterinary Environment.

References

References available upon request.

Timeline

Intake Technician

Better Together Animal Alliance
05.2022 - Current

Cashier

Mitchell's Harvest Foods
05.2019 - 04.2022

Parts Specialist

Oreilly Auto Parts
02.2013 - 02.2018

CNA - Nursing

North Idaho Workforce Training Center

GED -

Priest River Lamanna High School

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Erin 'Dani' Bain