Erindi Purballari
Norridge,IL
Summary
Dynamic and results-driven professional with a proven track record at Best Buy, excelling in customer service and relationship building. Leveraged strong problem-solving abilities to enhance customer satisfaction and engagement, while implementing effective sales strategies that drove significant product visibility and sales growth. Adept at training new associates and optimizing team performance.
Developed strong collaborative and multitasking skills in fast-paced environment, ensuring efficient handling of various tasks. Transitioning into new field with focus on leveraging problem-solving capabilities and adaptability. Seeking opportunities to apply and grow versatile skills in dynamic and supportive setting.
Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment. Brings background in customer interaction and time management, with focus on meeting deadlines and maintaining high-quality standards. Ready to use and develop strong analytical and communication skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Geek Squad Associate
Best Buy
10.2022 - Current
- Assisted customers in locating products and provided expert recommendations based on needs.
- Executed daily inventory management tasks to ensure stock accuracy and availability.
- Trained new associates on sales techniques and customer service best practices.
- Collaborated with team members to enhance store presentation and visual merchandising strategies.
- Utilized point-of-sale systems for processing transactions and managing customer inquiries efficiently.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and retention.
- Implemented promotional displays to increase product visibility and drive sales growth.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Observed packing operations to verify conformance to specifications.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Education
No Degree - Computer Engineering
Triton College
River Grove, IL12-2026
High School Diploma -
RidgeWoord
Norridge, IL05-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Flexible schedule
- Client engagement
- New hire training
- Product knowledge
- Issue resolution
- MS office
- Data entry
- Sales techniques
- Strategy development
- Customer relationship management (CRM)
- Sales expertise
- Loyalty program promotion
- Supporting sales staff
- POS system operation
- Point of sale operation
- Shipment processing
- Problem-solving
- Problem-solving abilities
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Conflict resolution
- Workflow management
- File management
- Service assistance
- Repairing wall surfaces
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Geek Squad Associate
Best Buy
10.2022 - Current
No Degree - Computer Engineering
Triton College
High School Diploma -
RidgeWoord