Erin Doucett
Greer,SC
Summary
Professional and hardworking individual with extensive knowledge of spirit. Friendly, open and committed to building customer base by providing positive service experience. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events.
Overview
16
16
years of professional experience
Work History
Bar Manager and Bartender
Fortino's Tavern
04.2021 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Bartender and Server
Andy's
03.2017 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Served food and beverages promptly with focused attention to customer needs
Event Coordinator
Heron Suites
02.2008 - 03.2018
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Coordinated florists, photographers, and musicians for events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Utilized social media to promote events and increase attendance.
Skills
- Cash Register Operation
- Suggestive Selling
- Food and Beverage Management
- Alcohol Ordering
- Guest Satisfaction
- Responsible Alcohol Service
- Custom Drink Preparation
- Ordering Bar Supplies
- Safe Serving Knowledge
- Health Code Compliance
Timeline
Bar Manager and Bartender
Fortino's Tavern
04.2021 - Current
Bartender and Server
Andy's
03.2017 - 04.2021
Event Coordinator
Heron Suites
02.2008 - 03.2018
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