Summary
Overview
Work History
Education
Skills
Reason For Absence
References
Timeline
Generic

ERIN E. HODGES

Edgefield,SC

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service with engaging personality and flexible approach. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Experienced in applying creative and analytical approach to operations for continuous process improvement.

Overview

11
11
years of professional experience

Work History

Operations/Assistant Store Manager

Aeropostale
12.2015 - 08.2017
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Reported issues to higher management with great detail.

Customer Service Trainer, Bridal Department Head

Bed Bath and Beyond
09.2012 - 12.2015
  • Guided couples and individuals through registry-building process.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Implemented and developed customer service training processes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reached out to customers after completed sales to suggest additional service or product purchases resulting in highest registry fulfillment for region from 2014 to 2015.

Sales Associate

Massage Envy Spa and Clinic
09.2011 - 04.2012
  • Provided members with flexible scheduling and payment options.
  • Provided excellent customer care by responding to requests and assisting with product selection.
  • Increased membership retention by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly. Followed up with customers about resolved issues to maintain high standards of customer service.

Server

Chili's Bar and Grill
09.2010 - 07.2011
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for bar and restaurant with social relevancy and intentionality.

Server, Certified Trainer

Taco Mac
01.2010 - 08.2010
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server

The Vortex Bar and Grill
03.2009 - 11.2009
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Bartender/Server/Sales Representative

The Cheesecake Factory
10.2006 - 03.2009
  • Provide exceptional dining experience based on extensive bar and menu knowledge.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

GED -

Brookwood High School
Snellville, GA

Skills

  • Familiar with Excel, Word, Outlook
  • Customer Relations
  • Report Preparation
  • Business Development Understanding
  • Process Improvement
  • Expense Reporting

Reason For Absence

My mother is a type 1 diabetic who was diagnosed with breast cancer in 2017. She suffered a fall and a broken hip as well as two blood clots during chemotherapy treatment. I resigned from Aeropostale to become her fulltime caregiver until she was well enough to live on her own again.

References

References available upon request

Timeline

Operations/Assistant Store Manager

Aeropostale
12.2015 - 08.2017

Customer Service Trainer, Bridal Department Head

Bed Bath and Beyond
09.2012 - 12.2015

Sales Associate

Massage Envy Spa and Clinic
09.2011 - 04.2012

Server

Chili's Bar and Grill
09.2010 - 07.2011

Server, Certified Trainer

Taco Mac
01.2010 - 08.2010

Server

The Vortex Bar and Grill
03.2009 - 11.2009

Bartender/Server/Sales Representative

The Cheesecake Factory
10.2006 - 03.2009

GED -

Brookwood High School

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ERIN E. HODGES