Erin Elizabeth Perez
San Antonio,TX
Summary
Dedicated and customer-focused professional with over three years of experience in front desk reception and customer service roles within luxury spaces. Skilled in managing high-end client interactions, fostering positive relationships, and delivering exceptional service in upscale environments. Currently, I am in the process of obtaining a real estate license, demonstrating a commitment to advancing in the property management and leasing industry. Experienced in communication, multitasking, and ensuring client satisfaction, with a strong ability to manage administrative tasks, and support operational efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Administrative Assistant
Sralla Family Law PLLC
01.2023 - 01.2024
- Managed front desk operations, greeting clients and visitors with professionalism, ensuring a positive first impression of the firm
- Answered and directed incoming phone calls, emails, and other inquiries to appropriate legal staff, providing accurate information when possible
- Scheduled and coordinated meetings, conferences, and appointments for attorneys and staff, optimizing daily workflow
- Maintained office supplies and managed vendor relationships to ensure the office was fully stocked and operational
- Processed, sorted, and distributed incoming mail and legal documents, ensuring timely handling of sensitive information
- Assisted in preparing legal documents, filings, and correspondence, ensuring compliance with court deadlines
- Managed client files and records, ensuring confidentiality and proper documentation in line with legal protocols
- Supported billing and invoicing processes by tracking time entries and preparing client invoices for attorney review
Front Desk Receptionist
Ferrari Dealership
San Antonio, TX
01.2022 - 01.2023
- Served as the first point of contact, greeting high-end clients and visitors with professionalism and courtesy, ensuring a luxury customer experience.
- Managed a multi-line phone system, directing calls and inquiries to the appropriate departments while maintaining a polished, efficient tone.
- Assisted in maintaining customer records, ensuring the accuracy and confidentiality of client information in dealership systems.
- Managed incoming and outgoing mail, as well as courier services, ensuring timely handling of sensitive and valuable documents.
- Maintained the showroom's pristine appearance by coordinating with the cleaning staff and ensuring a welcoming atmosphere for clients.
- Provided administrative support to management, including data entry, document filing, and preparation of reports for client interactions and dealership operations.
Education
Real Estate License -
Champion School of Real Estate
05-2025
High School Diploma -
Clark High School
San Antonio, Texas01.2022
Skills
- Customer Service and Client Relations
- Communication
- Administrative Support
- Multitasking and time management
- Scheduling and coordination
- Attention to Detail
- Problem solving
- Phone and email etiquette
- Luxury service standards
- Office Technology
- Sales negotiation
- Social media
- Meeting scheduling
- Multi-line phone proficiency
Timeline
Front Desk Administrative Assistant
Sralla Family Law PLLC
01.2023 - 01.2024
Front Desk Receptionist
Ferrari Dealership
01.2022 - 01.2023
Real Estate License -
Champion School of Real Estate
High School Diploma -
Clark High School
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