Hi, I’m
Erin Ellis
Student Nurse
Prattville,AL
Websites
Summary
An enthusiastic and upbeat nursing student and former veterinary assistant with 13 years of experience and a passion for professional development, education, and teamwork. Guided more than 1,000 veterinary students over eight years in proficient technical skill methods while teaching, advocating for, and performing proper patient care. A patient and personable teacher focused on creating an environment conducive to building upon strengths and weaknesses. Finds immense satisfaction in facilitating positive change and growth. A flexible and well-adapting team member able to successfully transition from teacher at Auburn University CVM to student in Troy University Montgomery's ASN program while gaining six months of valuable experience working as a phlebotomist and lab assistant at Baptist Medical Center East. A caring and compassionate student nurse well-versed in anatomy and physiology, nursing fundamentals, and medical terminology and fosters a passion for surgery and perioperative services. Responds to emergencies with grace and a calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with a high-volume task load.
My Personality in the Workplace
I find these assessments both exciting and empowering. The results of each have afforded me valuable self-awareness, which allows me to continue to grow and develop professionally and personally. These tools not only teach you about yourself, but if utilized to the fullest, they will also teach you about those around you, how each individual's working and communication styles differ, and how to maximize productivity together.
- Meyers Briggs: ESFP, The Entertainer
- The Enneagram: 9, The Peacemaker
- Love Language: Words of Affirmation
Overview
13
years of professional experience
2
Certificates
3
Years of post secondary education
3
Individual Awards
Certification
- AHA Basic Life Support (BLS), Issue Date 08/23/2023, ID 245411128514
- AHA Pediatric Advanced Life Support (PALS), Issue Date 11/13/2023, ID 245424443143
Education
Troy University MontgomeryMontgomery, Alabama
Associate of Science from Nursing
05.2024
University Overview
- 3.52 GPA
- Awarded Charles L. Silcox Award
Work History
Cobbs Ford Pet Health CenterPrattville, Alabama
Veterinary Ophthalmology Client Care Specialist
03.2022 - Current
Job overview
- Part-time while in school
- Enhances client satisfaction by providing exceptional support and timely resolutions to issues.
- Streamlines client communication for a better understanding of their needs and preferences.
- Builds strong relationships with clients, consistently exceeding their expectations with quality service.
- Collaborates closely with team members to ensure seamless delivery of client services.
- Proactively addresses potential client concerns, preventing escalated issues and maintaining a positive relationship.
- Organizes client files meticulously, ensuring easy access to critical information for efficient problem-solving.
- Maintains accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information necessary to effectively manage ongoing relationships with clients.
- Demonstrates empathy towards clients' situations while maintaining professional boundaries and adhering to company policies.
Baptist Medical Center East
Lab Assistant I and Phlebotomist
10.2021 - 03.2022
Job overview
- Provided phlebotomy expertise, decision-making, and problem-solving skills based on in-depth knowledge of phlebotomy procedures
- Performed collection, receipt in computer, processing, and delivery of patient specimens for tests performed by laboratory
- Demonstrated and ensured technical competence
- Prioritized and organized workflow to produce rapid, high-quality results
- Upheld Baptist Health's commitment to quality patient care and service excellence
- Supported laboratory services within the framework of fiscal responsibly
- Maintained and expanded knowledge through education
- Adhered to safety and infection control policies to minimize the risk of exposure of self and others to biohazard materials
- Obtained blood specimens by performing venipuncture and finger sticks 30-50 times per day
Auburn University College Of Veterinary Medicine
Veterinary Neurology and Neurosurgery Assistant
08.2014 - 10.2021
Job overview
- Practiced proficiency in intermediate nursing skills/procedures
- Taught technical procedures and methods to other technicians and students
- Demonstrated efficiency by assisting with evaluating and receiving between [3-5 cases per day]
- Taught students how to perform proper Neurologic exams, localize lesions, rank differentials, and present plans to clients
- Anticipated patient's needs and prepares accurate estimates
- Demonstrated proficiency in standard technician operations related to [any procedure involving diagnostic tools and equipment in Neurology and Neurosurgery]
- Used practical communication skills between multiple services simultaneously to schedule diagnostics efficiently
- Maintained proper medical records by reviewing and updating each patient chart daily
- Communicated with referral liaisons, referring veterinarians, and client
- Cross-trained when necessary with specialty services in Anesthesia, Internal Medicine, Soft Tissue General Surgery, Oncology, Orthopedic
Cobbs Ford Pet Health Center
Veterinary Assistant
10.2013 - 08.2014
Job overview
- Evaluated anywhere between 5-15 incoming patients per day
- Processed new patients, keeping client records updated with crucial information regarding the practices of phlebotomy, cystocentesis, intravenous catheter placement, etc
- Collected specimens, including blood, urine, feces, and tissues, and analyzed in laboratory
- Administered anesthetics while monitoring effects throughout surgery until recovery
- Independently performed dental procedures
- Coordinated documentation of all treatments, recommendations, communications, and other pertinent information for complete medical record-keeping
- Disinfected exam areas, laboratory, equipment, instruments, operating rooms, and hospital wards to prevent the spread of disease
Cobbs Ford Pet Health Center
Veterinary Client Care Representative
07.2012 - 10.2013
Job overview
- Became familiar with computer systems, applications, and programs, both those commonly used in office settings and those specific to veterinary medicine
- Showed dedication by consistently staying updated with clinic policies regarding client communication, scheduling functions, and payment procedures
- Educated clients concerning hospital benefits such as patient-based wellness plans, alternative payment methods, and scheduled reminders to ensure appropriate patient care was maintained and clients returned based on doctor recommendation
- Learned to recognize and differentiate between non-emergent health-related issues and those that needed to be seen sooner rather than later for the pet's well-being as well as for keeping hospital and clinician schedules appropriately managed
- Worked under deadlines and promptly responded to general inquiries and service requests from staff and clients
- Utilized different communication methods which included face-to-face, phone, e-mail, fax, and mail
- Developed relationships with clients based on good customer service, communication, and trust
- Quickly and accurately answered questions, suggested effective solutions, and resolved issues for 30-50 clients per day
Cobbs Ford Pet Health Center
Kennel Assistant
12.2010 - 07.2012
Job overview
- Admitted between 5-25 pets for boarding and daycare per day and could care for 100 or more at maximum capacity
- Obtained patient histories from each client to gain information concerning health, behaviors, potential allergies, and other details that could potentially be important to know about each patient
- Maintained clean and organized boarding areas to promote animal well-being while housed
- Organized approaches to handling daily job duties and housekeeping needs, including walking, feeding, watering, engaging, bathing, cleaning kennels, washing food and water dishes, laundry, and maintaining inventory supply stock
- Protected animals from care errors and minimized animal injury by following strict safety procedures, monitoring behaviors, and eliminating safety hazards
Accomplishments
- Annual Evaluation of "Exceeds Expectations", 2014, 2015, 2016, 2017, 2018, 2019, 2020
- Awarded "Be the Creed", 2015
- Elected member of Staff Advisory Committee, 2016-2017
- Elected Chair of Staff Advisory Sub-Committee "Be the Creed", 2016-2018
- Reelected to Staff Advisory Committee, 2017-2018
- Organized Staff Corn Hole Tournament sponsored by the Dean, 2017
- Elected to Staff Council, 2017-2020
- Advanced, 90th Percentile: ATI TEAS, 2020
- Awarded "Be the Creed", 2020
- Awarded for "Charles L. Silcox" Award, 2024
Skills
- Patient Care and Safety
- Collecting Specimens
- Seizure Precautions
- Medical Records Management
- Patient Assessments
- Vital Sign Monitoring
- Positioning Patients
- Empathy and Compassionate Care
- Phlebotomy Training
- ADLs Assistance
- Basic Nursing Care
- Infection control standards
- Health Promotion
- Clinical judgment
- Patient Education
Continuing Education
- K-Laser, 2014
- SEVN (South Eastern Veterinary Neurology), 2016
- CPD Solutions: Neurology Boot Camp, 2017
- Annual Conference and J.T. Vaughn Equine Conference, 2017, 2018, 2019
- Making Complicated GI Issues Simple, 2017
- AUGA Neurology Symposium, 2018
- Approach to Neurologic Emergencies, 2020
- North Carolina State University (NCSU): Meningoencephalitis of Unknown Origin, 2021
- NCSU: Vestibular and Cerebellar Diseases, 2021
- NCSU: Diagnostic Approach to Spinal Cord (Imaging), 2021
- NCSU: Managing Atlantoaxial Subluxations, 2021
- SEVN: Small Animal Cerebrovascular Accidents 2021
Development Courses
- Active Shooter and Emergency Preparedness Course, 2015, 2017, 2019
- Interpersonal Communication Skills, 2015
- Working with High Conflict People, 2015
- Introduction to Client Communication, 2015
- Open Ended Inquiry and the Power of Pause, 2015
- Core Communication Skills and Action, 2015
- Problem Solving Using Cooperative Negotiation, 2015
- Managing Organizational Strengths & Attributes for Inclusion & Collaboration, 2015
- Effective Listening, 2015
- Stress Management, 2015
- Communication within Teams, 2018
- Having Difficult Conversations, 2018
- Developing Your Professional Image, 2018
- Managing Stress for a Positive Change, 2019
- Compassionate Directness, 2019
- Teamwork Foundations, 2019
- Building Professional Relationships, 2019
- Building and Sustaining and Service Culture, 2019
- Kata in the Classroom, 2019
- Leading with Kindness and Strength, 2019
- Managing Office Politics, 2019
- Improving Y our Conflict Competence, 2019
- Humor in the Workplace, 2019
- Developing Y our Emotional Intelligence, 2019
- Phone-Based Customer Service, 2019
- Mindful Meditations for Work and Life, 2019
- Developing a Learning Mindset, 2019
- Holding Yourself Accountable, 2019
- Jodi Glickman on Make ‘Em Love You at Work, 2019
- Learning to be Assertive, 2020
- Effective Listening, 2020
- Developing a Self-Awareness, 2020
- Communicating Through Disagreement, 2020
- Who's Driving Your Bus?, 2020
- Staff Resiliency and Stress Management, 2020
- Introduction to Public Speaking, 2020
- Presentation Skills, 2020
- Facilitation and Training Skills, 2020
- Proven Success Strategies for Women at Work, 2020
- Creating an Adaptable Team, 2020
- Leading without Formal Authority, 2021
- Managing To-Do Lists, 2021
- Psychological Safety at Work, 2021
- The Six Morning Habits of High Performers, 2021
- De-stress: Meditation and Movement for Stress Management 2021
- Asserting Yourself, an Empowered Choice, 2021
- Having an Honest Career Conversation with Your Boss, 2021
- Decision-Making Strategies, 2021
- Time Management Fundamentals, 2021
- Building Resilience, 2021
- Critical thinking for Better Judgement and Decision Making, 2021
- Powerless to Powerful: Taking Control, 2021
Additional Training
- Biosafety Training, 2014, 2015, 2017, 2019, 2020, 2021
- Animal Bite Prevention, 2014, 2016, 2017, 2019, 2020, 2021
- Animal Resources Core, 2014
- Basic Safety in Animal Care and Use, 2014
- Basic Radiation Safety, 2014, 2016, 2017, 2018, 2019, 2020, 2021
- Animal Emergency Care Plan, 2015, 2016, 2017, 2019, 2020, 2021
- Brainsight T raining, 2016, 2018, 2019
- Waste Management, 2016, 2017, 2017, 2018, 2019, 2020, 2021
- Feline Friendly Lab, 2016
- Hyperbaric Oxygen Chamber Therapy Training, 2017
- Driver's Safety Course, 2017
- Preventing Exposure to Hazardous Drugs, 2017
- Defensive Driving, 2018
- QPR: Question, Persuade, Refer (Suicide Prevention Training), 2019
- Back Safety and Lifting Training, 2020
- CPR Certification 2022
Employment References
Amanda Taylor, DVM, CVA, DACVIM (Neurology)
Veterinary Neurologist and Neurosurgeon
MedVet Columbus, MedVet Dayton: Columbus, OH 43210
P: (214) 995-2117 E: amanda.taylordvm@medvet.com
Erik Johnson, DVM, MS, DACVIM (Neurology)
Veterinary Neurologist and Neurosurgeon
SAGE Veterinary Centers: Dublin, CA 94568
P: (630) 209-0992 E: ejohnson@sagecenters.com
Shiela Eisemann, RN, BSN
Registered Nurse, Surgical Team Leader
Baptist Health Center East, Montgomery, AL 36117
P: (334) 462-6509 E: seiseman@Baptistfirst.org
Chelsea Gatherwright, CRNP, Pulmonary
Certified Registered Nurse Practitioner
University of Alabama in Birmingham: Hoover, AL 35022
P: (334) 207-1179 E: cneisemann@uabmc.edu
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
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