Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erinetta Jackson

Jackson

Summary

Dedicated education professional with 4+ years of experience in early childhood education and classroom support, and 8+ years in customer service and community support. Proven ability to foster positive learning environments, develop engaging instructional materials, and support student success. Passionate about helping students reach their full potential and contributing to a school or educational organization committed to growth and excellence.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Math Tutor (Grades K-3)

AmeriCorps / AMPAT in MathCorps
10.2023 - Current
  • Delivered math interventions to third-grade students in small groups and one-on-one.
  • Designed and implemented individualized lesson plans based on student needs.
  • Collaborated with school staff to support academic progress and student confidence.

Receptionist (Volunteer - TWP Worker)

Hinds County Human Resource Agency (DFO)
06.2023 - 10.2023
  • Managed client communication and appointment scheduling.
  • Assisted in clerical tasks such as filing and transferring case-related calls.

Child Support Specialist

YoungWilliams
06.2023 - 10.2023
  • Updated client data and supported families with case-related questions.

Lead Teacher & Infant Room Assistant

Mrs. Mary Little Lamb's Academic Center
07.2020 - 05.2022
  • Created and taught customized curriculum for 4-year-olds, incorporating arts, crafts, and early literacy skills.
  • Maintained a nurturing environment focused on emotional and academic development.
  • Supported infants with feeding, diapering, and developmental monitoring.
  • Greeted students and families, supporting positive parent-teacher communication.

Customer Service Representative

Xerox
11.2016 - 06.2020
  • Resolved customer inquiries through effective communication across multiple channels.
  • Trained new representatives on best practices and customer service protocols.
  • Implemented process improvements, enhancing response times and customer satisfaction.
  • Managed escalated issues, ensuring timely resolution and maintaining client trust.

Call Center Representative (Volunteer - TWP Worker)

MDHS - DECCD
11.2016 - 02.2019
  • Responded to inquiries about state services, demonstrating strong communication skills.

Classroom Assistant (Volunteer)

Provine High School
01.2012 - 01.2013
  • Assisted high school English teacher with lesson preparation and student tutoring.
  • Supported a positive learning environment for peers.

Education

Diploma -

Provine High School
Jackson, MS
05.2015

Skills

  • Customer service
  • Educational program development
  • Data entry
  • Active student participation
  • Collaboration with staff
  • Adaptability in fast-paced learning
  • Collaborative teamwork
  • Problem resolution
  • Costumer rentention

Certification

  • CPR Certified (Infant & Child CPR recommended if not already obtained)


Timeline

Math Tutor (Grades K-3)

AmeriCorps / AMPAT in MathCorps
10.2023 - Current

Receptionist (Volunteer - TWP Worker)

Hinds County Human Resource Agency (DFO)
06.2023 - 10.2023

Child Support Specialist

YoungWilliams
06.2023 - 10.2023

Lead Teacher & Infant Room Assistant

Mrs. Mary Little Lamb's Academic Center
07.2020 - 05.2022

Customer Service Representative

Xerox
11.2016 - 06.2020

Call Center Representative (Volunteer - TWP Worker)

MDHS - DECCD
11.2016 - 02.2019

Classroom Assistant (Volunteer)

Provine High School
01.2012 - 01.2013

Diploma -

Provine High School

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Erinetta Jackson