Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Erington Renee Edwards

Sacramento,CA
Erington Renee Edwards

Summary

Extremely motivated and ambitious individual, seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
years of professional experience

Work History

RCG Logistics

Vendor Compliance Cooordinator
03.2021 - Current

Job overview

  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Compiled and assessed data to monitor compliance outcomes and identify and address trends of non-conformity.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Coordinated document requests, procedure changes, and trainings for all auto carriers contracted with RCG Logistics
  • Regularly led training on; safety health, and environmental science, related to Ensured that all regulations are being followed without incident, as well as writing detailed reports for management based on findings
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development and management.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Worked closely with Company Executives to create new protocols, improve informed consent forms, case report forms, and other relevant documents as needed for external clients

Liberty Mutual

First Notice Of Loss - Senior Claims Associate
04.2020 - 03.2021

Job overview

  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Interviewed policyholders to verify information and obtain additional details.
  • Checked level and type of coverage and evaluated contracts.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Processed and recorded new policies and claims.
  • Modified, updated and processed existing policies.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments and policy coverage.
  • Documented all investigation activity and presented reports to management.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Provided services, including repair options, rental reservations, property mitigation, towing, coverage verification and policy information

Liberty Mutual

Insurance Assistant
07.2019 - 04.2020

Job overview

  • Researched and resolved areas of concern for potential and existing clients.
  • Participated in networking events and developed relationships with potential clients to increase sales.
  • Served as point-of-contact for potential and existing Auto & Property insurance customers.
  • Checked documentation for accuracy and validity on updated systems.
  • Generated, posted and attached information to claim files.
  • Effectively managed high volume desktop activities in a fast-paced setting.
  • Provided positive customer service to customers and repair facilities as well as internal partners from various departments.
  • Critical thinking utilized when assessing accurate channeling of different types of claims.
  • Efficiently operated claims systems, including Navigator, Outlook, and CCC Portal.

Verizon Wireless Corporation

Inside Sales Coordinator
06.2016 - 03.2019

Job overview

  • Qualified and close prospective customers and recommend solutions regarding price plans, enhanced services, handsets, accessories and connected device
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Answered an average of 80-100 customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Used CRM software to maintain detailed contact logs and account records.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Starbucks

Barista Shift Lead
08.2015 - 09.2016

Job overview

  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Designed and adjusted work schedules to meet business demands.

H&R Block

Receptionist & Marketing Ambassador
12.2014 - 04.2015

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Communicated product information with confidence and educated consumers about company.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Created customized marketing materials to increase product awareness.
  • Secured revenue by promoting and facilitating opportunities to establish guest relations and drive client retention.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Worked with various Vendors to design campaigns for Tax services, resulting in increase in sales.
  • Planned and executed internal and external marketing events.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Managed team calendars and scheduled events for multiple staff members.
  • Planned trade shows and vendor fairs for clients and partners to attend.
  • Assembled and coordinated marketing materials preparation, printing, binding, shipping and delivery.
  • Created professional business correspondence, spreadsheets and presentations.

UNIQLO

Sales Associate
03.2013 - 11.2013

Job overview

  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items and join reward programs.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Concord High School
Concord, CA

High School Diploma
05.2013

Skills

  • Document Compliance
  • Confidential Records Management
  • Administrative Support
  • Attention to Detail
  • Analytical and Critical Thinking
  • Customer Account Management
  • Strong Service Mindset
  • Upbeat and Positive Personality
  • Office Management
  • Employee Recruiting & Training
  • Transportation and Logistics Coordination
  • Administration and Reporting
  • Issue and Conflict Resolution
  • Managing Operations and Efficiency

Timeline

Vendor Compliance Cooordinator

RCG Logistics
03.2021 - Current

First Notice Of Loss - Senior Claims Associate

Liberty Mutual
04.2020 - 03.2021

Insurance Assistant

Liberty Mutual
07.2019 - 04.2020

Inside Sales Coordinator

Verizon Wireless Corporation
06.2016 - 03.2019

Barista Shift Lead

Starbucks
08.2015 - 09.2016

Receptionist & Marketing Ambassador

H&R Block
12.2014 - 04.2015

Sales Associate

UNIQLO
03.2013 - 11.2013

Concord High School

High School Diploma

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Erington Renee Edwards