Summary
Overview
Work History
Education
Skills
Timeline
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Erin Hayes

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Residential Support Staff

Moka Corporation
12.2021 - 12.2023
  • Enhanced resident satisfaction by providing personalized support and assistance with daily living activities.
  • Improved residents'' overall well-being through careful monitoring of their physical and emotional health, promptly addressing any concerns.
  • Ensured a safe living environment for residents by adhering to safety protocols and conducting regular safety checks.
  • Contributed to a positive community atmosphere by facilitating group activities and fostering strong relationships among residents.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s unique needs.
  • Maintained accurate documentation of residents'' progress, communicating updates with families and other relevant parties as necessary.
  • Helped maintain a clean and comfortable living environment by assisting with household chores, meal preparation, and laundry duties.
  • Coordinated transportation services for residents to attend appointments, outings, or important events.
  • Ensured medication compliance by administering prescribed medications in accordance with established guidelines.
  • Ran errands for patients, did shopping, and picked up other necessities.

Front Desk Receptionist Intern

My Community Dental Centers
07.2022 - 10.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined office operations for increased efficiency through effective organization and filing systems.
  • Assisted in the coordination of events, ensuring seamless execution and positive experiences for attendees.
  • Managed a high volume of incoming calls, directing them to appropriate departments with professionalism and courtesy.
  • Contributed to a welcoming environment by maintaining a clean and organized front desk area.
  • Supported office staff by completing various administrative tasks such as data entry, scheduling appointments, and handling mail distribution.
  • Strengthened communication between departments by acting as a liaison between management and employees.
  • Ensured timely responses to emails, facilitating efficient communication between clients and staff members.

Technical Support & Sales Representative

Asurion Insurance Services
11.2019 - 02.2021
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Trained and mentored new sales representatives.

Lead Server Trainer

Olive Garden
12.2016 - 09.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed comprehensive training materials to support new hires in mastering essential skills.
  • Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.

Assistant Concessions Manager

Kentwood Baseball League
05.2015 - 09.2017
  • Maximized team performance through effective scheduling, delegation, and supervision of staff members.
  • Strictly Summer seasonal position
  • Assisted in recruiting top talent by participating in interviews and providing input on hiring decisions.
  • Fostered a culture of teamwork among staff members, resulting in increased productivity and job satisfaction rates.
  • Optimized food preparation processes by implementing best practices for food handling safety standards while reducing costs associated with waste or spoilage.
  • Managed cash handling procedures ensuring accuracy in transactions between the company and customers.
  • Contributed ideas towards marketing campaigns ultimately leading to increased brand awareness and customer loyalty.

Education

Medical Coding And Billing Certification - Medical Coding & Billing

Ross Medical Education Center
Lansing, MI
10.2022

Associate of Business Administration - Business Administration And Management

Grand Rapids Community College
Grand Rapids, MI
12.2021

Skills

    Expertise:

  • Paperwork Processing
  • Data Entry
  • Call Management
  • Scheduling
  • Complaint Resolution
  • Sales Expertise
  • Customer Service
  • Professional Telephone Demeanor
  • Technical Support
  • Attention to detail
  • Team collaboration
  • Effective communication

Timeline

Front Desk Receptionist Intern

My Community Dental Centers
07.2022 - 10.2022

Residential Support Staff

Moka Corporation
12.2021 - 12.2023

Technical Support & Sales Representative

Asurion Insurance Services
11.2019 - 02.2021

Lead Server Trainer

Olive Garden
12.2016 - 09.2019

Assistant Concessions Manager

Kentwood Baseball League
05.2015 - 09.2017

Medical Coding And Billing Certification - Medical Coding & Billing

Ross Medical Education Center

Associate of Business Administration - Business Administration And Management

Grand Rapids Community College

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Erin Hayes