Erin Hicks
Austin
Summary
Newly licensed cosmetologist, prepared for this role with a background in maintaining store operations and assisting customers. Enthusiastic, hardworking, motivated to serve customers, and learn new techniques. Reliable and flexible, with strong communication and problem-solving skills. Knowledgeable of current trends and pointing clients toward flattering cuts and styles.
Overview
5
5
years of professional experience
Work History
Shop Worker
The Glassmith
Austin, TX
07.2025 - Current
- Oversaw full-service retail operations, including sales, cash handling, inventory restocking, and end-of-day procedures during solo shifts.
- Ensured compliance with age verification regulations while effectively resolving customer service issues.
- Maintain clean, organized, and welcoming shop environment through regular cleaning and proper maintenance.
- Exercised sound judgment by escalating critical issues and customer concerns to management for effective resolution.
Team Service-Learning Project
College Houses
Austin, TX
01.2025 - 04.2025
- Executed a comprehensive needs assessment for College Houses Inc., a non-profit student housing cooperative, to identify critical gaps in safety policy and procedural training.
- Evaluated existing training frameworks to pinpoint deficiencies in structure and uniformity, ensuring essential staff knowledge is consistently addressed.
- Formulated targeted recommendations to optimize employee training framework.
- Created a practical guide to establish cohesive training programs aimed at addressing identified skill gaps.
Loyalty Lead
Old Navy
Burleson, TX
03.2021 - 03.2022
- Drove success in loyalty sales, earning "Top Performer for 2021" distinction by actively marketing loyalty program to a broad customer base.
- Facilitated employee training as cashier loyalty representative and floor worker to uphold district operational standards.
- Resolved conflicts with dissatisfied customers to maintain a positive service environment.
- Maintained a welcoming environment for customers by systematically cleaning and organizing store space during opening and closing hours.
Education
Cosmetology Operator License -
Central Texas Beauty College
Round Rock, TX04-2026
BBA - Management
The University of Texas At Austin
Austin, TX05-2025
Skills
- Proficient in MS Excel, Word, and PowerPoint
- Calm under pressure
- Quick learner
- Detail-oriented
- Strengthening client connections
- Sanitation procedures
- Goal-oriented mindset
- Work Eligibility: Eligible to work in the US with no restrictions
Timeline
Shop Worker
The Glassmith
07.2025 - Current
Team Service-Learning Project
College Houses
01.2025 - 04.2025
Loyalty Lead
Old Navy
03.2021 - 03.2022
Cosmetology Operator License -
Central Texas Beauty College
BBA - Management
The University of Texas At Austin