Erin J. Fox
Kew Gardens,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for fostering positive relationships. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Head Bartender
Talent Hub
04.2023 - Current
Head Bartender
The Bachrach Group
10.2022 - Current
Logistics Specialist
Nordstrom's
12.2019 - 04.2020
- Quality checked orders for accuracy
- Packaged merchandise for shipping
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked and managed transfer paperwork such as packing lists.
- Provided customers with status updates for tracked packages.
- Worked with customers to integrate processes and correct issues.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Validated inventory levels and updated systems using handheld devices.
- Detected and resolved multifaceted issues related to business direction and operations.
- Reviewed order data to verify transactions and shipping dates.
- Worked with customers as their personal shopper.
Manager/Bartender
O'Neill's
06.2017 - 06.2019
Manager/Bartender
Molly Downs
05.2013 - 06.2017
Manager/Bartender
The Kew Club
11.2007 - 04.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, payroll and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Orchestrated numerous events with vendors to promote new products.
- Ensured enforcement of all New York State laws with regards to alcohol consumption.
- Complied with New York City Department of Health guidelines and inspections for food handling, preparation and storage.
- Handled tenant rent collections and emergencies
- Oversaw personal and professional calendars and coordinated appointments for future events.
Customer Service Representative
Cigna Insurance Company
05.2004 - 07.2007
- Administered processing of standard life insurance enrollment and change forms
- Assisted internal and external customer inquiries about billing and service
- Examined pertinent information to determine most effective response to inquiries and complaints
- Supported projects within assigned time frames
- IRS Compliance testing
- Underwrote insurance policies up to $150,000
- Received CIGNA Champions Award for outstanding dedication and service
Quality Assurance Specialist
TIAA-CREF
05.1996 - 11.2003
- Approved quality of electronic images
- Performed testing of company computer system to create a more efficient, better running program
- Processed Insurance forms and payment requests for active policy holders
- Created electronic folders for new customers and maintained existing files
- Received TIAA-CREF AAA Award for outstanding service, commitment, and dedication
Education
Some College (No Degree) - Business Entertainment Management
CUNY Baruch
New York, NYBusiness Management
SUNY Old Westbury
Old Westbury1995
Business Management
CUNY Queensborough
Bayside, NY1994
Business Diploma -
Martin Van Buren HS Queens
Queens Village, NY1992
Skills
- Employee Training
- Logistics Process Improvement
- Staff Scheduling
- Hospitality and Guest Service
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
Certification
Integral Yoga Institute
NYC, NY 2019
Laugha Yoga Leader Certification
Abhaya Yoga
Brooklyn, NY 2012
Anusara Registered Yoga Teacher 200
Department of Health
NYC, NY 2010
Food Protection Certification
All Star Bartending
Kew Gardens, NY 1996
Bartending Certification
Timeline
Head Bartender
Talent Hub
04.2023 - Current
Head Bartender
The Bachrach Group
10.2022 - Current
Logistics Specialist
Nordstrom's
12.2019 - 04.2020
Manager/Bartender
O'Neill's
06.2017 - 06.2019
Manager/Bartender
Molly Downs
05.2013 - 06.2017
Manager/Bartender
The Kew Club
11.2007 - 04.2013
Customer Service Representative
Cigna Insurance Company
05.2004 - 07.2007
Quality Assurance Specialist
TIAA-CREF
05.1996 - 11.2003
Some College (No Degree) - Business Entertainment Management
CUNY Baruch
Business Management
SUNY Old Westbury
Business Management
CUNY Queensborough
Business Diploma -
Martin Van Buren HS Queens
Integral Yoga Institute
NYC, NY 2019
Laugha Yoga Leader Certification
Abhaya Yoga
Brooklyn, NY 2012
Anusara Registered Yoga Teacher 200
Department of Health
NYC, NY 2010
Food Protection Certification
All Star Bartending
Kew Gardens, NY 1996
Bartending Certification
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