ERIN J SINGLETON
Invoicing Lead & Financial Specialists
Remote
Summary
Detail oriented Team Lead, Procurement specialist & senior admin with 8+ years of progressive experience supporting top leaders in strategic planning, organization, and management of agendas in alignment with corporate objectives. Strongly committed to service excellence, client satisfaction, and team collaboration. Contributing to team projects while demonstrating individual leadership and success in data entry, management and administrative support.
Overview
9
9
years of professional experience
Work History
DFS Invoice Team Lead
Virginia Department Of Social Services - Family Sv
Remote
05.2023 - Current
- Built relationships with vendors to negotiate ideal terms for purchases.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
Senior Administrative Assistant
Virginia Department Of Social Services
Remote
02.2020 - Current
- Developed & updated spreadsheets to track, analyze, & report on invoice processing and vendor data.
- Composed internal memos and external correspondence for senior management.
- Knowledge & adherence of the Commonwealth’s prompt pay act, travel policies, and procedures
- Accurately Processed & Received for over 350+ invoices/claims a month.
- Experience with detailed expense reports and requests for capital expenditures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported logistics for contract administrators, including agenda preparation, Training modules and calendar maintenance.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Aide in execution of implementing voucher filing system to improve document organization and management.
- Maintained complex digital filing system for financial information.
Member Services Team Lead
MEDICAID, MAGELLAN COMPLETE CARE OF VA
Henrico, VA
01.2019 - 02.2020
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Responded to customer escalations within 48 hours to swiftly resolve issues and answer questions
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Researched relevant resources to assist members as needed, identified member representation needs, and trouble-shoot next steps to provide optimal support for member
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Measured team performance and reported metrics to leadership team members
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
Outbound Intake & ELU Specialist
CORVEL CORPORATION
Richmond, VA
02.2018 - 07.2018
- Communicated with insured's, injured workers, agents, brokers, registered nurses, witnesses, attorneys, loss prevention, and underwriters to obtain and relate necessary information
- Determined coverage/compensation, facts of loss, and degree of liability/exposure
- Administered timely, appropriate, and accurate Voicemails with appropriate callback numbers
- Handling customer sensitive Information
- Responsible for claims management
- Utilized Proper Hold, Transfer, & translation procedures
- Utilized correct medical terminology's
Operations Specialist
ALLIANZ GLOBAL ASSISTANCE
Henrico, VA
06.2017 - 02.2018
- Received inbound (escalated and non-escalated) and transferred calls to appropriate department
- Handled filing, status and withdrawals of claims
- Responsible for setting up Insurance Policies
- Resolved customer issues and answered all inquiries
- Meet company sales goals & maintained adherence & strict metric measurements
- Handled customer sensitive Information
- Maintained eager attitude and following Open & Closing scripts
- Gathered knowledge of company products & e-commerce
- Authorized of refunds & cancellations
Customer Service Associate
TELEPERFORMANCE
Henrico, VA
05.2016 - 06.2017
- Answered calls including transferring calls and taking messages; responsible for welcoming/assisting customers
- Excelled in a fast-paced call center environment
- Assisted clientele to ensure smooth sales and fulfilling sales goals
- Responsible for completing transactions
- Trained and cross trained on-boarding employees with necessary skills to perform successfully
- Handled organization of products
Skills
- Advanced knowledge W/ Microsoft Word, Excel, Office, suite & All Google Applications
- Invoice/Travel Voucher Processing
- Health, Auto, & vision/dental Insurance
- Ability to Multitask in fast-paced environment
- Customer and client relations
- Policy renewals, Quoting, pricing
- Claims Filing & handling
- Staff & training management
- Accounting & Expense reporting
- Strong time management
- FAAS/Accounting systems software proficiency
- Vendor & Finance Relations
- Familiarity W/ Reconciliation of small purchase credit card statements, ordering supplies, Procurement processes
Timeline
DFS Invoice Team Lead
Virginia Department Of Social Services - Family Sv
05.2023 - Current
Senior Administrative Assistant
Virginia Department Of Social Services
02.2020 - Current
Member Services Team Lead
MEDICAID, MAGELLAN COMPLETE CARE OF VA
01.2019 - 02.2020
Outbound Intake & ELU Specialist
CORVEL CORPORATION
02.2018 - 07.2018
Operations Specialist
ALLIANZ GLOBAL ASSISTANCE
06.2017 - 02.2018
Customer Service Associate
TELEPERFORMANCE
05.2016 - 06.2017
High School Diploma -
Glen Allen High School
Additional Information
- References available upon request
Education
High School Diploma -
Glen Allen High School
Glen Allen, VA06.2016
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