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ERIN J SINGLETON
Financial Operations Analyst - Accounts Payable - Process Improvement
Remote,VA
Work Preference
Summary
Operations and Financial Operations professional with 8+ years of experience supporting government, healthcare, and customer service organizations. Experienced in accounts payable, invoice processing, financial reconciliation, process improvement, SOP development, cross-functional collaboration, and employee training. Recognized for improving workflows, supporting statewide system implementations, developing operational documentation, and maintaining accuracy in high-volume financial environments while ensuring compliance with Commonwealth policies.
Overview
10
10
years of professional experience
Skills
- Accounts Payable
- Financial Operations
- Invoice Processing
- Financial Reconciliation
- Process Improvement
- SOP Development
- Employee Training & Onboarding
- Microsoft Excel
- Google Workspace
- AI Productivity Tools
- Vendor Management
- Government Compliance
- Cross-Functional Collaboration
- Procurement Support
- Data Analysis
Work History
Financial Operations Analyst & Invoicing Lead
Virginia Department Of Social Services - Family Sv
Remote
05.2023 - Current
- Built relationships with vendors to negotiate ideal terms for purchases.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
Senior Administrative Assistant
Virginia Department Of Social Services
Remote
02.2020 - Current
- Developed & updated spreadsheets to track, analyze, & report on invoice processing and vendor data.
- Composed internal memos and external correspondence for senior management.
- Knowledge & adherence of the Commonwealth’s prompt pay act, travel policies, and procedures
- Accurately Processed & Received for over 350+ invoices/claims a month.
- Experience with detailed expense reports and requests for capital expenditures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported logistics for contract administrators, including agenda preparation, Training modules and calendar maintenance.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Aide in execution of implementing voucher filing system to improve document organization and management.
- Maintained complex digital filing system for financial information.
Member Services Team Lead
MEDICAID, MAGELLAN COMPLETE CARE OF VA
Henrico, VA
01.2019 - 02.2020
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Responded to customer escalations within 48 hours to swiftly resolve issues and answer questions
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Researched relevant resources to assist members as needed, identified member representation needs, and trouble-shoot next steps to provide optimal support for member
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Measured team performance and reported metrics to leadership team members
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
Outbound Intake & ELU Specialist
CORVEL CORPORATION
Richmond, VA
02.2018 - 07.2018
- Communicated with insured's, injured workers, agents, brokers, registered nurses, witnesses, attorneys, loss prevention, and underwriters to obtain and relate necessary information
- Determined coverage/compensation, facts of loss, and degree of liability/exposure
- Administered timely, appropriate, and accurate Voicemails with appropriate callback numbers
- Handling customer sensitive Information
- Responsible for claims management
- Utilized Proper Hold, Transfer, & translation procedures
- Utilized correct medical terminology's
Operations Specialist
ALLIANZ GLOBAL ASSISTANCE
Henrico, VA
06.2017 - 02.2018
- Received inbound (escalated and non-escalated) and transferred calls to appropriate department
- Handled filing, status and withdrawals of claims
- Responsible for setting up Insurance Policies
- Resolved customer issues and answered all inquiries
- Meet company sales goals & maintained adherence & strict metric measurements
- Handled customer sensitive Information
- Maintained eager attitude and following Open & Closing scripts
- Gathered knowledge of company products & e-commerce
- Authorized of refunds & cancellations
Customer Service Associate
TELEPERFORMANCE
Henrico, VA
05.2016 - 06.2017
- Answered calls including transferring calls and taking messages; responsible for welcoming/assisting customers
- Excelled in a fast-paced call center environment
- Assisted clientele to ensure smooth sales and fulfilling sales goals
- Responsible for completing transactions
- Trained and cross trained on-boarding employees with necessary skills to perform successfully
- Handled organization of products
Timeline
Financial Operations Analyst & Invoicing Lead
Virginia Department Of Social Services - Family Sv
05.2023 - Current
Senior Administrative Assistant
Virginia Department Of Social Services
02.2020 - Current
Member Services Team Lead
MEDICAID, MAGELLAN COMPLETE CARE OF VA
01.2019 - 02.2020
Outbound Intake & ELU Specialist
CORVEL CORPORATION
02.2018 - 07.2018
Operations Specialist
ALLIANZ GLOBAL ASSISTANCE
06.2017 - 02.2018
Customer Service Associate
TELEPERFORMANCE
05.2016 - 06.2017