Financial Operations Analyst - Accounts Payable - Process Improvement
Open To Work
ERIN J SINGLETON
Virginia Department Of Social Services
Remote,VA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Financial Operations AnalystAccounting SpecialistProject CoordinatorFiscal TechnicianAdministrative Operations Manager
Work Type
Full TimePart TimeContract WorkConsulting
Location Preference
Remote
Important To Me
Career advancementCompany CulturePersonal development programs
10
years of professional experience
Operations and Financial Operations professional with 8+ years of experience supporting government, healthcare, and customer service organizations. Experienced in accounts payable, invoice processing, financial reconciliation, process improvement, SOP development, cross-functional collaboration, and employee training. Recognized for improving workflows, supporting statewide system implementations, developing operational documentation, and maintaining accuracy in high-volume financial environments while ensuring compliance with Commonwealth policies.
Skills
Accounts Payable
Financial Operations
Invoice Processing
Financial Reconciliation
Process Improvement
SOP Development
Employee Training & Onboarding
Microsoft Excel
Google Workspace
AI Productivity Tools
Vendor Management
Government Compliance
Cross-Functional Collaboration
Procurement Support
Data Analysis
Work History
Financial Operations Analyst & Invoicing Lead
3 Years 6 Months- Built relationships with vendors to negotiate ideal terms for purchases.
- Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
- Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
Senior Administrative Assistant
6 Years 9 Months- Developed & updated spreadsheets to track, analyze, & report on invoice processing and vendor data.
- Composed internal memos and external correspondence for senior management.
- Knowledge & adherence of the Commonwealth’s prompt pay act, travel policies, and procedures
- Accurately Processed & Received for over 350+ invoices/claims a month.
- Experience with detailed expense reports and requests for capital expenditures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported logistics for contract administrators, including agenda preparation, Training modules and calendar maintenance.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Aide in execution of implementing voucher filing system to improve document organization and management.
- Maintained complex digital filing system for financial information.
Member Services Team Lead
1 Year 1 Month- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Responded to customer escalations within 48 hours to swiftly resolve issues and answer questions
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Researched relevant resources to assist members as needed, identified member representation needs, and trouble-shoot next steps to provide optimal support for member
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Measured team performance and reported metrics to leadership team members
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
Outbound Intake & ELU Specialist
5 Months- Communicated with insured's, injured workers, agents, brokers, registered nurses, witnesses, attorneys, loss prevention, and underwriters to obtain and relate necessary information
- Determined coverage/compensation, facts of loss, and degree of liability/exposure
- Administered timely, appropriate, and accurate Voicemails with appropriate callback numbers
- Handling customer sensitive Information
- Responsible for claims management
- Utilized Proper Hold, Transfer, & translation procedures
- Utilized correct medical terminology's
Operations Specialist
8 Months- Received inbound (escalated and non-escalated) and transferred calls to appropriate department
- Handled filing, status and withdrawals of claims
- Responsible for setting up Insurance Policies
- Resolved customer issues and answered all inquiries
- Meet company sales goals & maintained adherence & strict metric measurements
- Handled customer sensitive Information
- Maintained eager attitude and following Open & Closing scripts
- Gathered knowledge of company products & e-commerce
- Authorized of refunds & cancellations
Customer Service Associate
1 Year 1 Month- Answered calls including transferring calls and taking messages; responsible for welcoming/assisting customers
- Excelled in a fast-paced call center environment
- Assisted clientele to ensure smooth sales and fulfilling sales goals
- Responsible for completing transactions
- Trained and cross trained on-boarding employees with necessary skills to perform successfully
- Handled organization of products
Timeline
Financial Operations Analyst & Invoicing Lead
Virginia Department Of Social Services - Family Sv
05.2023 - CurrentRead More
Senior Administrative Assistant
Virginia Department Of Social Services
02.2020 - CurrentRead More
Member Services Team Lead
MEDICAID, MAGELLAN COMPLETE CARE OF VA
01.2019 - 02.2020Read More
Outbound Intake & ELU Specialist
CORVEL CORPORATION
02.2018 - 07.2018Read More
Operations Specialist
ALLIANZ GLOBAL ASSISTANCE
06.2017 - 02.2018Read More
Customer Service Associate
TELEPERFORMANCE
05.2016 - 06.2017Read More