Erin Johnson
Twentynine Palms,CA
Summary
Skilled and professional, detail-oriented manager. Possesses strong leadership skills with immense adaptability and knowledge of a wide variety of mechanical systems. Known for dynamic problem solving and quick, efficient action in high-stress environments. Enthusiastic to bring new levels of organization and competency to the workplace.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Building Manager
ISN Corporation
09.2024 - Current
- Responsible for maintenance and upkeep of four buildings housing 792 occupants each.
- Determines and anticipates customer's needs and areas of concern.
- Improves living conditions within the barracks dramatically day by day for the USMC Unaccompanied Housing Dept.
- Submits work order requests and follows through on timeliness and accuracy of completion.
- Oversees Marine compliance within the barracks.
- Reports weekly per DoD standards to USMC leadership.
- Conducts inspections and assessments of rooms and facilities to determine viability of living spaces.
- Managed working parties daily of up to 50 Marines.
- Create in-depth property assessment reports based on information gathered during facility inspections.
- Provide insight to the Pentagon about current conditions within the barracks and how discrepancies and deficiencies are being addressed.
- Spearheaded Operation Clean Sweep for V34 barracks working diligently to bring building up to DoD standards during unit deployment overseas.
- Created new streamlined process for whole unit check-in procedures for redeployment to the installation.
- Drafted and implemented key management protocol currently being utilized for V34.
- Certified Defense Unaccompanied Housing Manager I
- Building Inspector
- Twentynine Palms Base, CA
Chief Engineer/Engineering Department Head
Fairfield Inn & Suites by Marriott
11.2023 - 09.2024
- Ran engineering department for 80-suite luxury Marriott hotel.
- Established procedures for corrective and preventive maintenance.
- Worked closely with vendors and internal sourcing to establish relationships, fostering new opportunities, solutions and cost savings.
- Managed and scheduled equipment and system preventive maintenance to maintain consistent operations and reliable equipment functionality.
- Attended weekly department head meetings to share information and voice concerns.
- Analyzed business and technical requirements to determine system design, potential issues and related cost for each project request.
- Determined necessary steps to bring systems into compliance.
- Conducted routine and ongoing assessments of hotel functions and efficiency by performing tests and analyzing data.
- Performed complex calculations to analyze and optimize engineering processes.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Designed and implemented quality control processes to facilitate guest satisfaction and streamline room maintenance procedures.
- Developed cost-effective solutions to engineering problems.
General Manager
Self Storage Consulting Group
07.2022 - 11.2023
- P&L utilization for budget creation to effectively drive profits for the company.
- Drove company profits from my location up 7% during my employment there.
- Implemented unique marketing and social networking projects to increase community awareness of the business.
- Lead and trained team of 5 employees who I retained throughout my time there.
- Exceptional written and verbal communication skills.
- Twentynine Palms, CA
Hotel General Manager/Area Operations Manager
Grand Welcome
03.2022 - 05.2023
- Short-term rental management
- Single-handed management of all area operations for the Hi-Desert area (Yucca Valley, Joshua Tree, Twentynine Palms)
- Scheduling of all vendor services
- Homeowner and guest relations
- All maintenance necessary
- Scheduling and management of housekeeping staff
- Landscaping
- Carefully curated working relationships with each and every homeowner
- Immediate responsiveness to all guest and homeowner concerns
- 24-hour availability to respond to all concerns
- Local contact for each house in each city
- Single-handed management of a boutique hotel
- Responsible for inventory management and record keeping for product turn-over
- Joshua Tree, CA
Hotel General Manager/Area Operations Manager
Desert Hideaway Hotel
03.2020 - 08.2022
- Single-handed operation and management of an all-suite boutique hotel.
- Internal and external fiscal management, responsibility and record keeping.
- Employee acquisition, management, retention, scheduling, and conflict management (building the 'dream team').
- Landscaping and grounds-keeping.
- Maintenance in all areas.
- Joshua Tree, CA
Luxury Property Manager/Maintenance Supervisor
Field Trip
09.2020 - 02.2022
- On-call maintenance of 20 short-term rentals
- Pre and post-stay management of all properties
- Ordering and stocking of all amenities
- Inventory of homes and supplies
- On-call availability to address the needs of any guest during their stay
- Safety and security checks before and after guest stays
- Prompt, professional and courteous service
- Yucca Valley, CA
Executive Administrative Assistant/Property Manager
Cynthia Thomas Nesello
08.2019 - 12.2020
- Driving
- Administrative duties
- Appointments
- Correspondence
- Errands
- Events
- Event Planning
- Filing
- Implementing Procedures
- Maintaining Schedules
- Meetings
- Office Management
- Project Management
- Research
- Scheduling
- Taking Dictation
- Taking Messages
- Taking Notes
- Travel Arrangements
- Travel Planning
- Communication (written, electronic, telephonic, verbal and nonverbal)
- Handling Inquiries
- Networking
- Accounting
- Budgeting
- Purchasing
- Shopping
- Computer (PC, Mac, Linux, tablet)
- Database Management
- Microsoft Office
- Presentation Preparation
- Reports
- Word Processing
- Data entry
- Anything that needs to be done
- Cathedral City, CA
Property Manager
Homestead Modern
12.2019 - 08.2020
- Clean and manage short-term and medium-term vacation rental properties.
- Make repairs and provide maintenance whenever necessary
- Communicate with homeowner to ensure home is displayed the way they prefer
- Be responsible for maintaining schedule of guests and completing cleans between each guest's stay
- Yucca Valley, CA
Housekeeping Supervisor
Desert Beacon
04.2019 - 12.2019
- Individual cleaning of short-term rental properties
- Kept items properly stocked
- Washed dishes
- Cleaned windows
- Removed trash
- Laundry
- Sanitized all common areas
- Any cleaning work that was asked of me
- Twentynine Palms, CA
Education
Bachelor of Science - Business Administration
Cal State San Bernardino - Palm Desert Campus
Palm Desert, CA01-2021
Associate of Science - Biology
College of the Desert
Palm Desert, CA02-2019
Certificate Program - Automotive Technology
College of the Desert
Palm Desert, CA02-2019
High School Diploma - Honors Curriculum
Riverside High School
Riverside, CA06-2007
Skills
QA/QC
Property maintenance
Hotel management
Training & development
Operations management
Mechanical knowledge
Construction
Sales Experience
Financial acumen
Compassionate, passionate, and driven to make a positive difference
Conflict management
Supervising Experience
Profit & loss
Cost control
Computer skills
Writing skills
Consistent and uncompromising adhesion to my morals and values
Data collection and analysis
Outdoor work
Facilities management
Accounting
Hospitality
Business development
Employee evaluation
Automotive Repair
Building system functionality
Groundskeeping
Equipment operations
Building inspections
Customer service and support
Supply control
Asset management
Plumbing repair
Budget preparation
Maintenance planning
Project management
Certification
- MHLI CDUHM I - Certified Defense Unaccompanied Housing Manager certification, Level 1.
- MHLI CDUHM II - Certified Defense Unaccompanied Housing Manager, Level 2.
- Driver's License
- Passenger Endorsement
- Non-CDL Class C
- Certified Home Health Aide
- ServSafe
- Certified Apartment Manager
Timeline
Building Manager
ISN Corporation
09.2024 - Current
Chief Engineer/Engineering Department Head
Fairfield Inn & Suites by Marriott
11.2023 - 09.2024
General Manager
Self Storage Consulting Group
07.2022 - 11.2023
Hotel General Manager/Area Operations Manager
Grand Welcome
03.2022 - 05.2023
Luxury Property Manager/Maintenance Supervisor
Field Trip
09.2020 - 02.2022
Hotel General Manager/Area Operations Manager
Desert Hideaway Hotel
03.2020 - 08.2022
Property Manager
Homestead Modern
12.2019 - 08.2020
Executive Administrative Assistant/Property Manager
Cynthia Thomas Nesello
08.2019 - 12.2020
Housekeeping Supervisor
Desert Beacon
04.2019 - 12.2019
Bachelor of Science - Business Administration
Cal State San Bernardino - Palm Desert Campus
Associate of Science - Biology
College of the Desert
Certificate Program - Automotive Technology
College of the Desert
High School Diploma - Honors Curriculum
Riverside High School
Additional Information
Available upon request.