Erin T James MA, LPC-S

• Assess patients, determine needs and manage care.
• Consult with management staff on new policies and help to educate staff on changes.
• Develop improvement plans to solve problems and improve lagging areas.
• Provide clinical supervision to associates seeking full licensure

*Accurately complete initial and concurrent reviews for Inpatient Psychiatric and Substance Abuse treatment, Partial hospitalization treatment, Residential treatment, Eating Disorder Treatment

• Collaborate with other team members to complete an effective discharge plan to ensure continued stay out of the hospital.

• Create and submit peer reviews for higher level of review when needed

• Participate in rounds for Eating Disorder cases to determine the best possible care

• Provide presentations in eating disorder rounds to share relevant eating disorder topics and spark helpful conversation.

• Build rapport with utilization reviewers to ensure positive professional working environment.

• Collaborate and staff with medical directors to determine the best focus in reviewing cases.

• Plan team outings and interact with team members for birthdays and special events

• Maintain strong working relationships with patients and family members, encouraging transparency and collaboration between parties.
• Connect clients with third-party supplies and services not provided on-site.
• Plan and implement individualized patient care strategies, providing comprehensive tools for practitioners
• Consult with patients and family members concerning personal, emotional, medical and social needs, advising accordingly.
• Coordinate individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Provide individual, family, and couples counseling in the private sector
• Provide supervision to associates seeking full licensure

· Accurately complete initial and concurrent reviews for inpatient psychiatric treatment, partial hospitalization treatment, residential treatment, substance abuse treatment, and intensive outpatient treatment.

· Collaborate with other team members to complete an effective discharge plan to ensure continued stay out of the hospital.

· Create and submit peer reviews for higher level of review when needed

· Participated in rounds weekly to discuss cases and problem solve when needed

· Built rapport with utilization reviewers to ensure positive professional working environment

· Completed Outpatient treatment requests for services such as individual, family, and group therapy as well as community-based services.

· Provided training to providers regarding accurately filling out the treatment request.

· Interacted with facilities and provided feedback on completing the outpatient request for treatment accurately.

· Reviewed excel documents to ensure appropriate utilization of outpatient treatment services

· Participated in the “Smile Committee” to help build staff happiness and morale in the office.

• Efficiently provided individual counseling for girls, ages 12-18, with chemical dependency and mental health challenges.
• Supervised youth in engaging environment to promote security and safety for all ages.
• Implemented variety of fun and recreational activities for residents.
• Promptly documented client and group progress, through the company database, in the form of session notes and insurance reviews.
• Creatively planned and lead therapy groups focused on life skills, building self-esteem, family interactions, and understanding how media affects emotional status.

• Supported office staff and operational requirements with administrative tasks.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
• Promptly drove to area medical centers and performed assessments for patients with mental health or chemical dependency concerns.
• Carefully documented admission and discharge information in the hospital database upon completion of assessment.
• Creatively planned and facilitated groups for patients with chemical dependency or mental health treatment needs.