Erin Jones
Atlanta,GA
Summary
Innovative and results-driven professional with a proven track record in enterprise business development, software sales, solutions engineering, project coordination, and manual quality assurance. Skilled at identifying client needs, crafting strategic solutions, and leading cross-functional teams to success. Expert in integrating manual QA processes to enhance product reliability and client satisfaction. Proficient in CRM software, lead generation, market research, and project management. Committed to delivering high-quality results and fostering long-term client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Enterprise Business Development
Highlight
2023.01 - Current
- Drove New Business Growth: Spearheaded strategic business development initiatives that resulted in a 30% increase in new client acquisitions within the first six months, significantly contributing to overall company revenue growth.
- Client Relationship Management: Cultivated and maintained strong relationships with enterprise clients, leading to a 95% client retention rate and consistent upselling and cross-selling opportunities that increased account value.
- Quality Assurance Integration: Implemented manual QA processes, ensuring product quality and reliability, which contributed to higher client satisfaction.
- Strategic Sales Execution: Developed and executed comprehensive sales strategies tailored to individual client needs, successfully closing high-value deals with Fortune 500 companies and consistently exceeding quarterly sales targets by 25%.
- Market Analysis and Lead Generation: Conducted in-depth market research to identify emerging trends and potential client needs, generating a robust pipeline of qualified leads and converting leads from prospect to client.
I.T. Sales Project Coordinator
DHL
2020.03 - 2022.12
- Coordinated Cross-Functional Projects: Managed IT projects from initiation to completion, ensuring timely delivery and alignment with business objectives while facilitating collaboration between sales, development, and QA teams.
- Enhanced Client Relationships: Built and maintained strong client relationships by providing tailored solutions, leading to a 20% increase in customer satisfaction and repeat business.
- Led Quality Assurance Initiatives: Implemented manual QA processes using JIRA and TestRail, improving product quality and reducing bug reports by 15%, ensuring high-quality deliverables.
Business Development Recruiter
Axiom Staffing
2016.05 - 2020.03
- Developed and Executed Recruitment Strategies: Created and implemented targeted recruitment strategies that increased candidate placements by 30%, aligning with enterprise business development goals to build a robust talent pipeline.
- Enhanced Client Relationships: Cultivated and maintained strong relationships with corporate clients.
- Market Research and Talent Acquisition: Conducted in-depth market research to identify emerging talent trends and potential client needs, generating a 40% increase in qualified candidate leads.
Education
MBA in Human Resource Management -
Georgia State University
Atlanta, GA01.2015
Skills
- CRM Software Proficiency: Salesforce, Sales Loft, Hubspot, LinkedIn Navigator
- Microsoft Office Proficiency
- Lead Generation and Prospecting
- Team Leadership and Collaboration
- Project Coordination
- Market Research and Analysis
- Presentation and Communication Skills
- Quality Assurance (QA) Testing: JIRA, TestRail
Certification
- Manual QA Engineer and Software Testing , Careerist, 2024
- Sales Engineer Training, 1000 hours, Careerist, 2023
- SaaS - Technology Sales, Course Careers, 2021
Timeline
Enterprise Business Development
Highlight
2023.01 - Current
I.T. Sales Project Coordinator
DHL
2020.03 - 2022.12
Business Development Recruiter
Axiom Staffing
2016.05 - 2020.03
MBA in Human Resource Management -
Georgia State University
- Manual QA Engineer and Software Testing , Careerist, 2024
- Sales Engineer Training, 1000 hours, Careerist, 2023
- SaaS - Technology Sales, Course Careers, 2021
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