Erin Kathleen Stailey
Travel Coordinator
Port Orchard, Washington
Summary
Professional educator with considerable administrative, managerial, and logistical coordination experience. Culturally sensitive liaison who honors diverse backgrounds and life experiences. World traveler comfortable with foreign entry requirements having lived in Germany (Jul 2000 - Jul 2007) and Japan (Jan - May 2026), and having visited 17 countries. Creative problem-solver with proven ability to handle emergencies in high-pressure situations. Knowledgeable, detail-oriented and organized self-starter. Fast learner, supportive team member, cheerful leader.
Overview
23
23
years of professional experience
8
8
Certifications
Work History
Certified Middle School Teacher
Kellogg Joint School District
08.2020 - 06.2024
- Prepared and implemented daily lesson plans covering a wide range of material and required course topics for two to three subjects (Eastern Hemisphere Social Studies, Healthy Choices, and Computer) across six class periods.
- Developed tailored instruction for 180 students of varying aptitude, ensuring differentiated attention and support.
- Taught and encouraged students in the acquisition of important academic milestones and life skills, assessed student aptitude and proficiency, and adjusted as necessary.
- Utilized multimedia tools and strategies to maximize student understanding and retention, as well as for remote learning and student online research.
- Developed students' reading comprehension, application, and writing skills using print media, partner activities, multi-layered projects, interactive quizzes, group work, class discussion, and critical thinking methods.
- Fostered a welcoming classroom culture by being authentic and engaging; managed diverse needs through differentiated learning and inclusion.
- Coached student athletes in basketball, track and field; mentored students academically in the W.I.S.E. after school program.
- Collaborated with teachers and met on various departmental teams to address complex student challenges more effectively; facilitated training modules
Client Services Manager
Family Resource Home Care
01.2018 - 07.2020
- Built client relationships by responding to inquiries, identifying and assessing needs, resolving problems, and following up with potential and existing clients.
- Managed 250 caregivers' complex schedules by appropriately matching them to revolving clientele.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Provided in-field caregiver support, training, and patient care.
- Developed new employees and on-going performance assessment of current employees.
COBRA Administrator & Trust Enrollment Specialist
TPM Association
08.2016 - 12.2017
- Analyzed sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy and legal regulations, ensuring compliance.
- Administered COBRA (Consolidated Omnibus Budget Reconciliation Act) insurance to termed members and their dependents, as well as those who lost dependent status.
- Ran disbursement reports and coordinated with third party carriers.
- Entered participant payments and processed bank deposits in a timely manner.
- Enrolled new members, termed and made coverage changes, checked claim status, and resolved member issues via email and telephone with brokers, groups, and subscribers.
- Utilized various databases, spreadsheet formulas, and Microsoft software.
Payroll, Accounting & Intake Assistant
Providence VNA Home Health
05.2013 - 06.2016
- Provided vital administrative support for three departments covering payroll, accounts payable, medical supply billing prep, patient referral intake, and asset management
- Documented referred patient medical information, case histories, and personal details to facilitate a smooth transition from hospital to home recovery care
- Audited payroll accounting; evaluated ICD-9 & 10 codes for accuracy and clarity
- Exhibited expertise in the utilization of various databases and health management systems, Microsoft Excel, Tables, Word, Outlook, and Lync.
- Demonstrated competence utilizing the 10-key and keyboard by typing 70 wpm with high accuracy and precision.
- Provided quality customer service via phone and email to patients, VNA and hospital nurses, therapists, liaisons and office staff.
- Supplied leadership as the technology asset manager, database and cross-training, and as an active member of the cultural enrichment committee.
- 3x recipient of Mission Moments award; 2015 Invocation speaker.
Administrative Assistant
UMUC - Europe
10.2001 - 06.2007
- Provided administrative support to three academic directors covering four departments in an environment requiring a high degree of competence, efficiency, and independence.
- Oversaw 500 faculty members as their syllabi coordinator to develop templates, vet, edit and approve syllabi for every eight week term, ensuring conformity to set standards.
- Regularly interacted with instructors, students, headquarter staff, fieldreps, ESOs, test proctors, and 52 education centers across Europe and the Middle East.
- Executed online, file and catalogue research, compiled data, and generated reports and spreadsheets.
- Promoted to graduate administrative assistant, providing pivotal support to the head and supervising directors in a collaborative office setting requiring the upmost level of integrity and professionalism.
- Screened graduate instructor candidates; organized and supervised university graduation ceremonies.
- Performed essential duties as the chosen Combined Federal Campaign Unit Coordinator (fundraising) and liaison to the German community, primarily for catering events and coordinating with local Apothekes (for our chemistry labs).
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Master of Arts - Ancient, Classical History
American Public University
West Virginia, USA 04.2001 -
Bachelor of Arts - Pastoral Studies, Youth Ministry Minor
Lee University
Tennessee, USA 04.2001 -
Bachelor of Science - Management Studies, Psychology Minor
University of Maryland University College - Europe
Heidelberg, Germany 04.2001 -
Skills
- Native English Speaker, Master Proficiency
- German B2 Certificate, Conversation Proficiency
- Koine Greek, Translation & Interpretation of Biblical Language, 18 uni credits
- Spanish and Japanese Languages, Basic
Certification
Washington DSHS Navigating Challenging Behaviors Certificate
Timeline
Certified Middle School Teacher
Kellogg Joint School District
08.2020 - 06.2024
Client Services Manager
Family Resource Home Care
01.2018 - 07.2020
COBRA Administrator & Trust Enrollment Specialist
TPM Association
08.2016 - 12.2017
Payroll, Accounting & Intake Assistant
Providence VNA Home Health
05.2013 - 06.2016
Administrative Assistant
UMUC - Europe
10.2001 - 06.2007
Master of Arts - Ancient, Classical History
American Public University
04.2001 -
Bachelor of Arts - Pastoral Studies, Youth Ministry Minor
Lee University
04.2001 -
Bachelor of Science - Management Studies, Psychology Minor
University of Maryland University College - Europe
04.2001 -