Erin L. Hunt
Elwood,Illinois
Summary
A highly skilled and results-driven operations professional, with extensive experience in team management and training, strategic planning, process improvements, SLAs and contracts, account management, distribution, logistics, and cross-collaboration. Possesses a demonstrated track record of success in improving service levels through effective training and ensuring business growth by implementing key strategies to secure customer business. A dedicated and motivated producer, who collaborates with cross-functional teams to enhance distribution and sourcing procedures, establishes reporting and evaluation processes, and manages critical accounts to ensure client retention.
Overview
18
18
years of professional experience
Work History
Sr. Terminal Manager
Vascor Transport
12.2020 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Ensured compliance with regulatory requirements by staying updated on industry standards, guidelines, and best practices.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of customer needs.
- Spearheaded initiatives to improve terminal security measures, protecting both personnel and assets from potential threats or incidents.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Monitored employee performance and productivity.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed yard inventory and facilitated any repairs as needed.
- Confirmed containers exceeded DOT safety standards.
- Conducted DOT random drug testing as needed per quarter.
- Managed all deliverers of high value and hazmat freight.
- Located additional revenue and profit steams by accessorial; (1.6 million in yard pulls - 4.6 million annually)
- Recapped previous weeks business to upper management to ensure profitability and KPIs are met.
- Performed accounting tasks as needed
Director of Operations
NFI INDUSTRIES
01.2019 - 01.2020
- Oversaw one direct report and five indirect reports
- Managed operations managers, account managers, and account coordinators, with a concentration on customer service, execution, and continuous improvement
- Participated in training and ongoing development of new operations staff for account management group
- Collaborated with branch manager to design structure and procedures of account management group
- Partnered with capacity group to ensure proper coverage of committed freight
- Developed and implemented SOPs for each account, and maintained customer service concepts and rates.
Senior Account Management Specialist, Flex Team
HUB GROUP
01.2018 - 01.2019
- Maintained entire retail vertical, including covering multiple elite accounts such as Walmart, Lowe's, Amazon, and many others
- Created and implemented process workflow improvements for team
- Functioned as customer service manager for all flex team accounts
- Coordinated all daily IML, HWY, and LTL freight
- Provided training to all team employees.
Senior Account Management Specialist, Lowe's Team
HUB GROUP
01.2016 - 01.2017
- Oversaw all Lowe's accounts in Northeast territory, including all appointments, customer needs and questions, and load tracing
- Managed all OTR loads, including appointments, delivery, and tracing
- Directed all destination pools and tracing, and adjusted loads as needed according to rail ETAs.
Account Management Specialist, Walmart Team
HUB GROUP
01.2013 - 01.2016
- Set appointments for pickups and deliveries to Walmart customers
- Maintained Walmart distribution center pools, including origins and destinations
- Managed all aspects of dry goods division
- Handled and assisted with TAB scheduling and management.
Customer Service and Sales Associate
SCHILLING BROTHERS
01.2010 - 01.2013
- Processed retail and contractor customer orders
- Created estimates and provided pricing on request
- Oversaw scheduling of deliveries with dispatch
- Scheduled training sessions provided by vendors
- Handled all incoming and outgoing customer calls.
Office Manager
AMERICAN PRESS AND PARTS
01.2009 - 01.2010
- Oversaw inventory control
- Processed customer and purchase orders
- Approved and processed payables and expense reports
- Made collection calls for past-due invoices
- Handled all inbound and outbound customer calls.
Service Manager
BENNETT AND BROSSEAU ROOFING
01.2007 - 01.2009
- Served as IT administrator for company data system, including inputting data and multimedia information
- Provided IT support for field technicians
- Managed scheduling and dispatching of service technicians to locations
- Processed all service work orders on time.
Education
A.S. - Construction Technology and Management
JOLIET JUNIOR COLLEGE
Joliet, Illinois05.2013
Skills
Terminal Safety
Operations Management
MS Office Suite
Team Supervision
Load/Transportation Planning
Policy Enforcement
Dispatching Routes/Drivers
DOT Regulations/Safety Protocols
Customer Service/Problem-Solving
Time Management and Reliability
Excellent Communication
Organizational/Multitasking Skills
Adaptability and Flexibility
Staff Training and Development/Conflict Resolutions
Vehicle Inspection/Maintenance Scheduling
Professional Development
- Firestone Safety and Product Training Course
- OSHA 30
Awards
Star Award Winner
Timeline
Sr. Terminal Manager
Vascor Transport
12.2020 - Current
Director of Operations
NFI INDUSTRIES
01.2019 - 01.2020
Senior Account Management Specialist, Flex Team
HUB GROUP
01.2018 - 01.2019
Senior Account Management Specialist, Lowe's Team
HUB GROUP
01.2016 - 01.2017
Account Management Specialist, Walmart Team
HUB GROUP
01.2013 - 01.2016
Customer Service and Sales Associate
SCHILLING BROTHERS
01.2010 - 01.2013
Office Manager
AMERICAN PRESS AND PARTS
01.2009 - 01.2010
Service Manager
BENNETT AND BROSSEAU ROOFING
01.2007 - 01.2009
A.S. - Construction Technology and Management
JOLIET JUNIOR COLLEGE
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