Erin M. Leach
Cincinnati,OH
Summary
Seasoned Operations Director and enthusiastic leader with 16 years of experience applying exceptional planning and problem-solving abilities towards achieving metrics and strategic goals. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing sound instincts, business acumen, overall leadership, and organizational skills to fully transition from front line operations management to full time project management.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Laboratory Preanalytical and Outpatient Manager
The Christ Hospital
08.2022 - Current
- Utilized waterfall methodology to manage a staffing optimization project resulting in a 29% improvement in morning rounds performance within two months of implementation
- Introduced DMAIC methodology to the Laboratory quality department to manage and standardize process improvement projects in the preanalytical laboratory space
- Successfully integrated inpatient and outpatient phlebotomy departments throughout the health network to the same information systems, standards, and communications
- Reduced turnover in all preanalytical departments by 38% within 9 months
- Revamped hiring, and onboarding practices, improving a 63% staffing vacancy rate to 7% within six months, while identifying network wide hiring impediments
- Completed a Lean Six Sigma process improvement project to reduce manual script errors by 66%.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members
Vice President Operations Laboratory
BrightView Health
10.2018 - 01.2022
- Full ownership of all processes from collection to certifying over 22,000 toxicology specimens per month from 60 locations with annual revenue exceeding $40 million
- Created onsite Laboratory Technician positions and supporting infrastructure to scale Laboratory operations from 4 locations in Q1 2019 to 40 locations in Q2 2021
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Championed talent and team development programs, promoting employee engagement and retention while enhancing productivity
- Implemented new processes and methodology that delivered a 100% increase in toxicology volume and a 400% increase in Phlebotomy volume from June of 2019 to June of 2020
- Successfully provided comprehensive project management for complete laboratory demolition, renovation, and installation of automation all while running live patient samples
- Changed testing cadence calculation and specimen tracking to better meet provider needs, delivering a 100% increase in urine specimens in four months from March 2021 to July 2021
- Proven ability to conceptualize and implement major initiatives and manage cross functional project teams: Covid-19 testing platform (PCR, Antibody, and Antigen), mobile medication delivery and urine collection, and paperless requisitioning, and integrating processes of multiple acquisition companies
- Applied SCRUM methodology to design a new Laboratory Information System and Physician Portal to reduce data entry time by 50%, while completely eliminating test selection errors and duplicate orders
- Partnered with analyst team to create a Laboratory Dashboard with a comprehensive and graphic representation of key performance indicators
- Ensured preparedness for all audits and ensuring regulatory requirements were met for: CLIA, COLA, JCO, and CAP.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
Project Manager
Cart Solutions
04.2018 - 09.2018
- Managed a team of 150-200 experienced merchandisers from initial job application to project completion to fulfill the constantly changing needs of our clients in five states
- Identified market trends in recruiting and hiring to provide an appropriate staffing mix to ensure adequate back up coverage, while maximizing hours given to each of our merchandisers
- Consistently achieved the highest attendance rating in the company at 97% of shifts covered in the field by providing heroic and real-time recruiting solutions to last-minute project needs
- Managed multiple cycle teams in markets including Atlanta, Birmingham, Nashville, Jacksonville, and Tampa, and special projects as assigned for an average of 200 shifts per week.
- Established effective communication among team members for enhanced collaboration and successful project completion
Operations Director (Multi Site)
Concentra Urgent Care
04.2015 - 10.2017
- Responsible for driving patient satisfaction scores at the Mineola location from 35% to 77%, 7th highest in the company over 300 locations, Q2 of 2015
- Increased patient satisfaction scores at the Sharonville location from 27% to 85%, 5th highest in the company, highest in the Region during Q4 of 2015
- Drove client retention numbers through increased communication and laser-focused customer service to increase revenue stream by over $40,000 within 80% of the center’s top 50 accounts
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Responsible for all DOT Certification standards (training, conducting, reporting, and correcting).
Operations Manager
The Home Depot
01.2012 - 04.2015
- Finished 2013 103% to sales plan, qualifying for the additional $10,000 success sharing bonus, finished 2012 as the number one store in the district in sales above plan in a $28 million location
- Improved operational efficiency by streamlining processes and implementing cost-saving measures to achieve top performer status in Store Controllable Operating Profit
- Captained the Cashier to Sales Initiative and facilitated numerous Women in Leadership trainings to develop future female leaders
- Crystal Apron Award winner, HDU March of 2011, District Manager Interview round table winner, Advanced HDU February 2013.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Assistant Store Manager | Human Resources and Operations
Kohl’s
06.2008 - 01.2012
- District Customer Service Captain, achieved a 3% increase in service scores over prior year
- Coached and developed a team of 65 direct reports to achieve company goals and standards: developed and mentoring five hourly associates to department supervisor promotions
- Improved customer loyalty through promotion of the Kohl’s charge card and email program; consistently among top credit producers in district
- Kohl’s A-Team Captain responsible for coordinating over 300 associate volunteer hours and $10,000 in grant donations to children’s non-profit organizations in 2010
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Won the District Seasonal Achievement Award for excellence among my peers, August 2011.
Brokerage Assistant | Financial Analyst
Molinaro Koger
01.2006 - 01.2008
- Promoted from Brokerage Assistant to Financial Analyst within the first year of employment
- Analyzed client profit and loss statements and prepared historical and pro forma financials
- Evaluated properties, completed market studies, and prepared offering memorandums.
- Streamlined communication between brokers and clients, ensuring timely execution of transactions
Laboratory Administrator
Reproductive Biology Associates
09.2001 - 04.2005
- Enhanced laboratory efficiency by implementing new administrative processes and procedures.
- Increased billing efficiency through the reorganization of the frozen embryo storage program
- Streamlined inventory management, resulting in reduced waste and cost savings for the laboratory
- Improved communication between departments by organizing regular meetings and creating centralized documentation systems
- Maintained Access databases to analyze laboratory effectiveness by analyzing inconsistencies
- Maintained up-to-date knowledge of relevant regulations and ensured that all laboratory practices adhered to safety and quality standards
Education
Post Graduate Program Project Management
UMass Amherst College
Boston, MA01.2024
Bachelor of Arts - Business Administration And Management
Kennesaw State University
Kennesaw, GA05.2009
Skills
Leadership
Change Management
Project Management
Financial Analysis
Process Improvement
Emotional Intelligence
Critical Thinking
Written and Verbal Communication
Time Management
Process Improvement
Building High Performing Teams
Contract Management
Certification
- Project Management Professional (PMP) Project Management Institute, Certificate #3803642
- Lean Six Sigma Green Belt, National Six Sigma Institute, Certificate #92732553374953
- Scrum Master Certification, National Scrum Institute, Certificate #57439119389746
- National Yoga Alliance, Certified 200 Hour YTT, Yoga Instructor
Timeline
Laboratory Preanalytical and Outpatient Manager
The Christ Hospital
08.2022 - Current
Vice President Operations Laboratory
BrightView Health
10.2018 - 01.2022
Project Manager
Cart Solutions
04.2018 - 09.2018
Operations Director (Multi Site)
Concentra Urgent Care
04.2015 - 10.2017
Operations Manager
The Home Depot
01.2012 - 04.2015
Assistant Store Manager | Human Resources and Operations
Kohl’s
06.2008 - 01.2012
Brokerage Assistant | Financial Analyst
Molinaro Koger
01.2006 - 01.2008
Laboratory Administrator
Reproductive Biology Associates
09.2001 - 04.2005
Post Graduate Program Project Management
UMass Amherst College
Bachelor of Arts - Business Administration And Management
Kennesaw State University
Similar Profiles
Elizabeth TannerElizabeth Tanner
Nurse Practitioner, Primary Care at The Christ HospitalNurse Practitioner, Primary Care at The Christ Hospital
Erin RechtinErin Rechtin
Respiratory Therapist at The Christ HospitalRespiratory Therapist at The Christ Hospital
Alexis WinemillerAlexis Winemiller
Orthopedics Registered Nurse at The Christ HospitalOrthopedics Registered Nurse at The Christ Hospital
Angelina SimeraleAngelina Simerale
PCA at The Christ HospitalPCA at The Christ Hospital
Jaylin WilliamsJaylin Williams
Automotive Sales Professional at Jeff Wyler Fairfield AutomallAutomotive Sales Professional at Jeff Wyler Fairfield Automall