Erin Marie Rago
West Babylon,NY
Summary
I am Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled in using many different Software's. I am skilled in making appointment scheduling system's. I have overseen and have managed patients daily ,weekly & monthly. I am very Organized and accurate in managing patient flow. I have worked in many different office setting's
I also have a few degree's in Early Childhood education, I also have my Communication's Degree & I am Certified Medical Assistant that is Trained for front desk ICD coding and referrals and also hands on training
I am Currently a distributer from a world wide company.
That I work from my cell phone. I use my communication skills each day. I also am building customer relationships daily to help grown my company.
Overview
12
12
years of professional experience
Work History
Sales Associate
It Works! Global
05.2024 - Current
- Handled transactions efficiently while adhering to company handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
Assistant General Manager
West Islip Auto Sales
10.2023 - 05.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Front Desk Receptionist
VMCLI
01.2022 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Medical Receptionist
Deer Park Animal Hospital
10.2019 - 06.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Front Desk Medical Receptionist
All Pets Animal Hospital
05.2017 - 09.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Front Desk Medical Receptionist
Dr.Fallman Ob/Gyn / Plastic Surgery
01.2013 - 03.2017
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Education
CMA -
Hunter Business School
Levittown, NY06.2004
High School Diploma -
North Babylon High School
North Babylon, NY06.1999
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Relationship Building
- Outgoing Personality
- Client Service
- Conflict Resolution
- Complex Problem-Solving
- Sales Strategies
Timeline
Sales Associate
It Works! Global
05.2024 - Current
Assistant General Manager
West Islip Auto Sales
10.2023 - 05.2024
Front Desk Receptionist
VMCLI
01.2022 - 06.2022
Front Desk Medical Receptionist
Deer Park Animal Hospital
10.2019 - 06.2021
Front Desk Medical Receptionist
All Pets Animal Hospital
05.2017 - 09.2019
Front Desk Medical Receptionist
Dr.Fallman Ob/Gyn / Plastic Surgery
01.2013 - 03.2017
CMA -
Hunter Business School
High School Diploma -
North Babylon High School
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