ERIN M. DOWNS

Successful in various communications roles, including Director-level leadership roles informing and engaging employees while driving change and transformation across the company.

Consistently rated as 'consistently above or significantly above' all annual key performance targets by 10 different managers.

Highlights:

• Hired, managed and developed a high-performing team of employees for build out of a new international communications function
• Led the development of International HR Communications model; led efforts to define the scope of work and develop processes and channels to communicate to HR professionals, managers, executives and more than 30,000 employees in 40 countries.
• Led team managing all communications for global transformation and harmonization of all HR programs, processes, systems and tools
• Lead adoption of
• Co-sponsored the development and implementation of a digital solution serving more than 30, 000 employees globally; user experience tested

• Internal communications strategy and best practice channel development, - Managed team developing communications strategies, content and measuring results on various topics to lead change, garner support, engagement and mitigate risk among international managers and employees -
• planning and delivery for employees, managers, leaders
• high performing managment and development of comms teams, multiple regions with diverse backgrounds
• Trust, confidence and respect from sr management and partnering stakeholders
• leading multiple concurrent change comms campaigns
• budgeting and supplier management, global matrix organization
• client focused, motivated, proactive, forward thinking, organized and diplomatic personality
• Excellent stakeholder relationship skills across multiple matrix organizations, regions and countries
• brand and comms HR teams supports strategic priorities; alignment with internal comms processes, frameworks, voice and brand guidelines
• improvements in employee engagement and crisis management
• impactful and relevant
• leverage employee feedback, inform planning and delivery and improvements
• measure effectiveness of operational and behavioral internal comms outcomes
• New best practice internal comms channels and innovations
• partner with leadership team, trusted advisor coach content creation, eents management, channel
• partner with external to ensure activities align to reputation risks, issues and crisis management.
• manage suppliers
• manage annual Group internal comms budget
• Experienced managing budgets exceeding $1 million as well as third-party suppliers

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· Developed, recommended and drove new process for efficiency and risk mitigation for content publishing and distribution within International Public Affairs; included driving the adoption of new intake and workflow tool.

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· Collaborated with enterprise groupsinlcluding enterprise and in-region teams within HR, Legal, Social Responsibility, Corporate Communications, Risk, Compliance and Marketing.

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