Erin M Matthai
Nokomis,FL
Summary
Enthusiastic and motivated Individual with years of experience providing excellent organizational skills and customer service. Strong ability to work in both team-based and independent capacities. Efficient in using software and ability to adapt to new software. Dedicated and detail-oriented individual looking for an opportunity to expand my professional skillset and develop new skills with a reputable company.
Overview
20
20
years of professional experience
Work History
Design Coordinator
Vertical Design Build
10.2023 - Current
- Assist Project Managers with coordination of preconstruction activity with design professionals for the creation of client proposals and subsequent permit applications, application submittals and plan revision submittals to the municipality and expediting the same.
- Coordinate with Purchasing, Estimating, Estimating Departments and CMs to provide ongoing assistance with selections and specification coordination and scheduling of and all deliveries from trade partner and material suppliers to maintain quality, efficient construction schedule and budget projections.
- Assist in the creation of RFIs and Submittals and track responses.
- Assist CMs with remedy for any discrepancies with construction documents and scope of work, construction challenges with sub-contractor, vendor relations relating to quality and schedule compliance.
- Coordinate with Purchasing and Estimating Departments for the creation of Budget Variance and Change Orders.
- Design point person to architectural/interior design firms on assigned projects.
- Facilitate the creation and maintenance of all plans, finish schedules, specifications, and selections and other construction documents including and plan revisions.
- Maintain documentation of all owner changes, selections, details, etc. for future reference.
- Assemble specifications, shop drawings, certifications or product information from client, architect, designer, engineer, vendor, material supplier, PM or other participants in the plan review and approval process.
- Perform Daily Office Administrative duties, assist with scheduling, meeting coordination, scheduling on jobsite inspections, material testing, etc.
Production Facilitator
Gilbert Design Build
01.2023 - 09.2023
- Assist managing construction scheduling for multiple projects
- Coordinate with clients, internal team members and trade partners
- Submit documents for permitting
- Enhance customer experience through regular and consistent communication.
- Prepare RFQ's and Work Orders for Project Managers.
- Participate in Hand-Off Meetings
- Maintain vendor and trade partners liability insurance certificates
- Adjust schedules and communicate changes as needed
- Assist Project Managers with various tasks as needed
- Assist with basic office duties
Customer Concierge
Arthur Rutenberg Homes/Nelson Homes
02.2021 - 11.2022
- Manage a positive customer relationship throughout the build process.
- Personal liaison between Homeowner and Construction Manager
- Make initial contact with clients to transition from sales to the pre-construction process.
- Manage pre-construction activities, including reviewing construction plans against contract, setting up and conducting all pre-construction meetings including but not limited to initial redline review, pool design, cabinet design, closet design, landscape design, and audio visual meetings.
- Maintain documentation of all contract changes and build specifics
- Manage contract changes by presenting change orders to homeowners and obtaining acceptance and payment for change orders.
- Distribute information to the homeowner, construction manager, and to the subcontractors.
- Review shop drawings and obtain homeowner approval.
- Direct the framing/electrical/audio-visual jobsite walkthrough with homeowner, subcontractors and construction manager.
- Facilitate the construction process while maintaining the homeowner relationship throughout the construction of the home.
- Maintain all documentation throughout the build.
Architecture Coordinator
Taylor Morrison
01.2019 - 05.2020
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Created agendas and communication materials for team meetings
- Facilitate and schedule plan review sessions with builder, vendors, and purchasing
- Report and maintain all plan revisions; track and facilitate any request through to implementation. Ensure builders utilize the revision process
- Maintain all new plans in the database as well as in BuildPro to ensure the latest plans are being used
- Maintain invoices from each vendor
- Identify and communicate any issues with plans and layouts with Architecture Manager
- Participate in Prototype walks to ensure accurate execution of changes and materials
- Worked closely with vendors to ensure all plans, collateral, landscape and all other aspects are on track and deadlines are met
Sales Administrator/Closing Coordinator
M/I Homes, Inc.
03.2018 - 11.2018
- Process incoming contracts, addendums and all necessary documentation required and review for accuracy
- Maintain all deposits required as well as any additional design fees due
- Run weekly and monthly reports for Division Managers
- Determined realistic closing dates and scheduled proceedings
- Collected, organized and logged paperwork from field to coordinate efficient closings
- Maintain all listings in MLS
- Create and process change orders upon approval
- Process cancellations and complete check requests to customers if necessary
- Maintain new lots for sale, lot specifics (garage hands) in JDE
- Maintain all office duties, supplies, inventory, shipping of packages
- Assist with marketing and events as needed
Clinical Assistant
Hawthorne Clinic & Research
09.2016 - 07.2017
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Educated patients about medications, procedures and physician's instructions
- Scheduled appointments for patients via phone and in person
- Used EMR/Nextech software to process patient payments and update accounts
- Assist Physician in carrying out safe operation with optimal results for the patient
- Suture removal and dressing change care
Customer Service Representative
Gallagher MGA
05.2012 - 11.2015
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Assessed customer needs and upsold products and services to maximize insurance sales
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Maintain accurate records of inbound and outbound calls through the agency database
- Informed customers of all the coverages offered and benefits associated with the plans
- Set up and activated customer accounts
Executive Assistant
John Cannon Homes Inc.
02.2005 - 04.2008
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency
- Maintained professional administrative discretion
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules
- Scheduled large-scale corporate meetings and events and recorded meeting minutes
- Coordinate model openings and closings
- Maintain MLS well as all community signage
- Assisted in reviewing all contracts and floor plans prior to Manager review
- Assisted working in model homes with the ability and knowledge to interact with potential clients to discuss the building process and knowledge of all communities and areas in which we could build
Education
Associate of Science - Construction Management
State College of Florida, Manatee-Sarasota
Skills
- Self-Motivated
- Strong computer skills
- Integrity, Honesty & Strong Work Ethic
- Willing & eager to learn new skills
- Positive attitude and teamwork
- Committed to above and beyond customer service
- Detail-Oriented
Education
true,other
Timeline
Design Coordinator
Vertical Design Build
10.2023 - Current
Production Facilitator
Gilbert Design Build
01.2023 - 09.2023
Customer Concierge
Arthur Rutenberg Homes/Nelson Homes
02.2021 - 11.2022
Architecture Coordinator
Taylor Morrison
01.2019 - 05.2020
Sales Administrator/Closing Coordinator
M/I Homes, Inc.
03.2018 - 11.2018
Clinical Assistant
Hawthorne Clinic & Research
09.2016 - 07.2017
Customer Service Representative
Gallagher MGA
05.2012 - 11.2015
Executive Assistant
John Cannon Homes Inc.
02.2005 - 04.2008
Associate of Science - Construction Management
State College of Florida, Manatee-Sarasota
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