Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erinn Brown

Gainesville,GA

Summary

With a proven track record at University Yacht Club, I excel in upscale dining management and effective leadership, significantly enhancing customer satisfaction and team performance. I am a seasoned Dining Room Manager with comprehensive experience in overseeing operations, managing staff, and ensuring customer satisfaction. Strong skills include operational efficiency, team leadership, and problem-solving abilities. I display consistent success in enhancing dining experiences through strategic initiatives and improvements.

Overview

19
19
years of professional experience

Work History

Dining Room Manager

University Yacht Club
Flowery Branch, GA
04.2020 - 04.2024
  • Explained goals and expectations required of trainees.
  • Adhered to and enforced health and safety standards regarding food preparation, serving, and storage.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Distributed food to service staff for prompt delivery to customers.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Developed effective schedules for servers and other kitchen staff members.
  • Monitored food quality and presentation to ensure adherence to company standards.
  • Reviewed reservations and prepared tables accordingly in order to maximize seating capacity during peak hours.
  • Maintained presence on dining room floor and assisted team to support efficiency of service.
  • Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
  • Delegated work to staff, setting priorities and goals.
  • Ensured that all dining areas were well maintained and organized.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Collaborated with chef on creating special menus for holidays or events.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Trained new employees to perform duties.
  • Supervised the staff to ensure proper service standards were met.
  • Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
  • Managed all aspects of payroll processing for dining room personnel.
  • Provided guidance and direction to team members regarding proper procedures for serving guests.

Office Manager

Brown Properties,
Perry, GA
03.2005 - 03.2020
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with applicable laws regarding employment practice
  • Maintained confidential records relating to personnel matters.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days . Created speadsheets.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Resolved tenants inquiries in a timely manner while maintaining positive relationships with clients.
  • Resolved tenants inquiries and complaints.
  • Reviewed files and records to obtain information and respond to requests.
  • Answered phone calls, responded to emails, routed mail.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Bartender

Golf Course & Country Cub
Warner Robins, GA
11.2015 - 03.2016
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Collected and organized daily till totals and tips.
  • Completed regular bar inventories and daily requisition sheets.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted frequent visitors by name and explained new promotions.
  • Effectively multitasked within fast-paced environment.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Assistant Manager

Wendys Restaurant
Blairsville, GA
05.2008 - 10.2015
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Maintained up-to-date knowledge of company products and services.
  • Delegated work to staff, setting priorities and goals.

Education

Surgical Technology

Lainer Technical College
Oakwood, Ga
06-2007

Skills

  • Closing reports expert
  • Restaurant marketing
  • Food presentation
  • Bartending expertise
  • Employee scheduling
  • Coordinated Event Planning
  • Effective Complaint Resolution
  • Upscale Dining Experience
  • Food safety
  • Conflict mediation
  • Leadership Development
  • Reservation management
  • Effective Leadership
  • Table setting expertise
  • Point of sale management
  • Customer service
  • Knowledge of CE

Timeline

Dining Room Manager

University Yacht Club
04.2020 - 04.2024

Bartender

Golf Course & Country Cub
11.2015 - 03.2016

Assistant Manager

Wendys Restaurant
05.2008 - 10.2015

Office Manager

Brown Properties,
03.2005 - 03.2020

Surgical Technology

Lainer Technical College

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Erinn Brown