Erinn Burnett
Customer Service Specialist
Hawthorne,CA
Summary
Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.
Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.
Highly organized individual with dedication to promoting productivity. Highly familiar with professional shipment processes with many years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Panelpina
Torrance, CA
10.2018 - 03.2020
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Front Desk Receptionist
Habitat For Humanity
Torrance, CA
03.2017 - 08.2019
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained transaction security by verifying payment cards against identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Strapped items down over protective padding to secure throughout transportation.
- Moved furniture and boxes using utility dolly and truck ramp.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept warehouse clean and organized to maximize team efficiency and productivity.
Customer Service
Chuck E. Cheese's
Torrance, CA
09.2015 - 03.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Loader and Unloader
AmerisourceBergen
Inglewood, CA
12.2014 - 07.2015
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Strapped items down over protective padding to secure throughout transportation.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
High School Diploma -
Shery High School
Torrance, CA06.2015
Skills
- Order Picking and Processing
- Shipping and Receiving
- Sorting and Labeling
- Unloading Cargo
- Sorting
- Package labeling
- Customer service
- Logging Paperwork
- Inventory Control
- Forklift Operation
- Packaging
- Packing and scanning
- First Aid/CPR
- Problem resolution
Certification
- First Aid/CPR Certified
Timeline
Shipping and Receiving Clerk
Panelpina
10.2018 - 03.2020
Front Desk Receptionist
Habitat For Humanity
03.2017 - 08.2019
Customer Service
Chuck E. Cheese's
09.2015 - 03.2017
Loader and Unloader
AmerisourceBergen
12.2014 - 07.2015
High School Diploma -
Shery High School
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