Erinn Cannon
Oviedo,FL
Summary
Proactive and meticulous guest relations manager with over 10 years of experience in entertainment/nightlife industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
11
11
years of professional experience
Work History
Department Manager
Tier Nightclub
08.2014 - Current
- Weekly supply inventory, employee scheduling, and payroll for my department.
- Managed nightly operations for a smooth-running club, ensuring guest satisfaction and safety.
- Improved customer experience by providing exceptional service and addressing feedback promptly.
- Maintained professional, organized and safe environment for employees and patrons.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created a welcoming atmosphere that encouraged repeat business from satisfied customers seeking quality nightlife experiences.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained workers in service policies, safety requirements and specifics of activities.
- Recruited and hired top performers to add talent and value to department.
- Monitored workers for performance, professionalism and service quality.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
Guest Experience Representative
Insomniac Events (EDC Orlando)
11.2024 - 11.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing tailored solutions.
- Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed strong working relationships with colleagues across departments for seamless communication and problem resolution.
- Maintained high level of professionalism and discretion when dealing with guests.
- Leveraged interpersonal skills in establishing rapport with diverse clientele from different cultural backgrounds.
- Handled customer complaints to satisfy and retain guests.
Guest Experience Representative
Insomniac Events (EDC Orlando)
11.2023 - 11.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing tailored solutions.
- Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Mortgage Loan Processor
Synergy Mortgage Powered By The Mortgage Firm
05.2014 - 01.2023
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared file for final clear-to-close by branch management.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Coordinated closing process with attorneys, title companies and government clerks.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Oversaw file input in mortgage software and grant-specific software.
- Communicated with originator and applicant concerning progress of loan file.
Department Manager
Celine Nightclub
01.2018 - 05.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Department Manager
Ono Nightclub
08.2014 - 12.2018
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Raised club traffic and brand reach with innovative online promotions.
- Managed nightly operations for a smooth-running club, ensuring guest satisfaction and safety.
- Implemented inventory control measures, reducing waste and lowering operational costs.
- Improved customer experience by providing exceptional service and addressing feedback promptly.
- Collaborated with cross-functional teams to execute large-scale special events, generating significant revenue increases.
Loan Officer Assistant
Synergy Mortgage Services
05.2014 - 03.2018
- Assembled important paperwork and disclosures for borrower.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
Department Manager
Vain Nightclub
08.2014 - 08.2017
- Raised club traffic and brand reach with innovative online promotions.
- Prepared monthly reports and budgets to track revenue and expenses.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Facilitated hiring, training and evaluation of staff.
- Coordinated supply orders, storage and distribution for program.
Education
Bachelor of Arts -
Seminole State College of Florida
Sanford, FL05.2015
High School Diploma -
Paul J. Hagerty High School
05.2011
Skills
- Policies and procedures
- Staff Management
- Operations management
- Cash Handling
- Hospitality service expertise
- High-volume environment style serving
- Bar Terminology Expertise
- Guest Relations Management
- Beverage Expertise
- Patron Rapport
- Item promotion
- POS system expertise
Timeline
Guest Experience Representative
Insomniac Events (EDC Orlando)
11.2024 - 11.2024
Guest Experience Representative
Insomniac Events (EDC Orlando)
11.2023 - 11.2023
Department Manager
Celine Nightclub
01.2018 - 05.2020
Department Manager
Tier Nightclub
08.2014 - Current
Department Manager
Ono Nightclub
08.2014 - 12.2018
Department Manager
Vain Nightclub
08.2014 - 08.2017
Mortgage Loan Processor
Synergy Mortgage Powered By The Mortgage Firm
05.2014 - 01.2023
Loan Officer Assistant
Synergy Mortgage Services
05.2014 - 03.2018
High School Diploma -
Paul J. Hagerty High School
Bachelor of Arts -
Seminole State College of Florida
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