Erinn Cannon
Oviedo,FL
Summary
Proactive and meticulous guest relations manager with over 10 years of experience in entertainment/nightlife industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
11
11
years of professional experience
Work History
Department Manager
Tier Nightclub
Orlando, FL
08.2014 - Current
- Weekly supply inventory, employee scheduling, and payroll for my department.
- Managed nightly operations for a smooth-running club, ensuring guest satisfaction and safety.
- Improved customer experience by providing exceptional service and addressing feedback promptly.
- Maintained professional, organized and safe environment for employees and patrons.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created a welcoming atmosphere that encouraged repeat business from satisfied customers seeking quality nightlife experiences.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained workers in service policies, safety requirements and specifics of activities.
- Recruited and hired top performers to add talent and value to department.
- Monitored workers for performance, professionalism and service quality.
- Evaluated suppliers to maintain cost controls and improve operations.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
Guest Experience Representative
Insomniac Events (EDC Orlando)
Orlando, FL
11.2024 - 11.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing tailored solutions.
- Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed strong working relationships with colleagues across departments for seamless communication and problem resolution.
- Maintained high level of professionalism and discretion when dealing with guests.
- Leveraged interpersonal skills in establishing rapport with diverse clientele from different cultural backgrounds.
- Handled customer complaints to satisfy and retain guests.
Guest Experience Representative
Insomniac Events (EDC Orlando)
Orlando, FL
11.2023 - 11.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing tailored solutions.
- Handled guest complaints professionally, resolving issues quickly to restore positive experiences.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Mortgage Loan Processor
Synergy Mortgage Powered By The Mortgage Firm
Oviedo, FL
05.2014 - 01.2023
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared file for final clear-to-close by branch management.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Coordinated closing process with attorneys, title companies and government clerks.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Oversaw file input in mortgage software and grant-specific software.
- Communicated with originator and applicant concerning progress of loan file.
Department Manager
Celine Nightclub
Orlando, FL
01.2018 - 05.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Department Manager
Ono Nightclub
Orlando, FL
08.2014 - 12.2018
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Raised club traffic and brand reach with innovative online promotions.
- Managed nightly operations for a smooth-running club, ensuring guest satisfaction and safety.
- Implemented inventory control measures, reducing waste and lowering operational costs.
- Improved customer experience by providing exceptional service and addressing feedback promptly.
- Collaborated with cross-functional teams to execute large-scale special events, generating significant revenue increases.
Loan Officer Assistant
Synergy Mortgage Services
Oviedo Fl
05.2014 - 03.2018
- Assembled important paperwork and disclosures for borrower.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
- Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
Department Manager
Vain Nightclub
Orlando, FL
08.2014 - 08.2017
- Raised club traffic and brand reach with innovative online promotions.
- Prepared monthly reports and budgets to track revenue and expenses.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Facilitated hiring, training and evaluation of staff.
- Coordinated supply orders, storage and distribution for program.
Education
Bachelor of Arts -
Seminole State College of Florida
Sanford, FL05.2015
High School Diploma -
Paul J. Hagerty High School
05.2011
Skills
- Policies and procedures
- Staff Management
- Operations management
- Cash Handling
- Hospitality service expertise
- High-volume environment style serving
- Bar Terminology Expertise
- Guest Relations Management
- Beverage Expertise
- Patron Rapport
- Item promotion
- POS system expertise
Timeline
Guest Experience Representative
Insomniac Events (EDC Orlando)
11.2024 - 11.2024
Guest Experience Representative
Insomniac Events (EDC Orlando)
11.2023 - 11.2023
Department Manager
Celine Nightclub
01.2018 - 05.2020
Department Manager
Tier Nightclub
08.2014 - Current
Department Manager
Ono Nightclub
08.2014 - 12.2018
Department Manager
Vain Nightclub
08.2014 - 08.2017
Mortgage Loan Processor
Synergy Mortgage Powered By The Mortgage Firm
05.2014 - 01.2023
Loan Officer Assistant
Synergy Mortgage Services
05.2014 - 03.2018
High School Diploma -
Paul J. Hagerty High School
Bachelor of Arts -
Seminole State College of Florida