ERINN GILMORE
Summary
Detail-oriented and highly organized administrative professional with a proven track record of supporting teams and managing multiple projects with precision. Adept at document management, communication, and customer service, ensuring seamless office operations. Strong ability to build relationships and foster team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Coordinator Typist
Fallsburg Central School District
07.2022 - 11.2024
- Provide administrative support for grades 7-12, ensuring efficient office operations
- Schedule and coordinate student-counselor appointments
- Maintain accurate records and organize college and military representative visits
- Serve as a liaison between parents and school counselors, facilitating clear communication
- Conducted, planned, and organized graduation commencement
- Filing and bookkeeping
- Ran the intramural weight and strength training class in extended day programs
Account Clerk/Typist
Sullivan County Department of Social Services
03.2022 - 07.2022
- Assist 15 caseworkers in managing Medicaid, Public Assistance, and SNAP program caseloads
- Optimized workflows and prioritized tasks, enabling senior staff to handle caseloads more efficiently and improve productivity.
- Guide community members in obtaining necessary documentation for social services
- Perform data entry, mail handling, switchboard operation, filing, scanning, and application preparation
- Issue temporary SNAP benefit cards efficiently and accurately
Underwriting Support Service Assistant
CannGen Insurance
06.2018 - 08.2019
- Execute administrative tasks such as policy typing, file organization, and approval package preparation
- Process financial premiums and determine appropriate coverage levels
- Assess client eligibility for insurance policies, mortgages, loans, and financial products
- Managed approximately 60 incoming calls, emails and faxes per day from customers.
- Collaborated with coworkers to refine and consolidate over 2,000 policies into 100 within four months, resulting in an 85% increase in client retention.
Training Manager
APPCO Group USA - V3 Advertising
01.2016 - 01.2017
- Train and develop leaders in the face-to-face sales and marketing industry
- Successfully acquire long-term donors for major Fortune 500 charities
- Consistently exceed sales expectations with an average of 35-40 quality sales per month
- Maintain a client retention rate of 96%, surpassing the company average of 66%
- Recognized with the "Sales Achievement Award" and "Leadership Award" for outstanding performance
Education
Associate of Arts - Liberal Arts and Sciences
Sullivan County Community College
Loch Sheldrake, NY05.2023
Coursework in Radio, Television, And Film - Radio, Television, And Film
Cosumnes River College
Sacramento, CASkills
- Document Scanning & Data Entry
- Office Administration & Inventory Management
- Communication & Customer Relations
- Critical Thinking & Problem-Solving
- Sales & Marketing
- Team Building & Leadership
- Organizational & Time Management Skills
Certification
- CPR Certification
- Notary Public
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Coordinator Typist
Fallsburg Central School District
07.2022 - 11.2024
Account Clerk/Typist
Sullivan County Department of Social Services
03.2022 - 07.2022
Underwriting Support Service Assistant
CannGen Insurance
06.2018 - 08.2019
Training Manager
APPCO Group USA - V3 Advertising
01.2016 - 01.2017
Associate of Arts - Liberal Arts and Sciences
Sullivan County Community College
Coursework in Radio, Television, And Film - Radio, Television, And Film
Cosumnes River College
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