Erinn Landry
Brandon
Summary
Dedicated Fuel Delivery Truck Driver with a proven track record at Roberts Energy, skilled in vehicle inspection and defensive driving. Recognized for optimizing delivery routes, enhancing customer satisfaction, and maintaining safety compliance. Strong communicator with a commitment to reliability and punctuality, ensuring timely fuel distribution while upholding company standards.
Overview
30
30
years of professional experience
Work History
Fuel Delivery Truck Driver
Roberts Energy
Bridport, VT
10.2023 - Current
- Operated fuel delivery truck to ensure timely and accurate fuel distribution to various locations.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed loading and unloading of fuel, adhering to safety protocols and environmental regulations.
- Maintained detailed logs of deliveries, tracking mileage, fuel usage, and service records.
- Collaborated with dispatch team to optimize delivery routes for efficiency and cost-effectiveness.
- Resolved delivery issues promptly, enhancing customer satisfaction through effective communication.
- Assisted in inventory management, accurately recording the amount of fuel delivered to each client.
- Facilitated issue resolution with customers, addressing any concerns or discrepancies in a professional manner.
- Upheld company reputation for reliability through consistent punctuality and dedication to meeting deadlines.
Paraeducator, Special Education
SVUSD
Castleton, VT
09.2022 - 08.2023
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Assisted in planning field trips and extracurricular activities that catered to the unique interests of special education students.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Supported teacher in development of individual learning strategies.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Provided individualized reading, writing and math instruction to support student development.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Worked with students to promote learning and pro-social development.
- Collaborated with teachers and specialists to assess student progress.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Observed students' performance and recorded relevant data to assess progress.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
Customer Care Representative
Casella Waste Systems Inc
Rutland, VT
06.2020 - 08.2022
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Facilitated communication between departments to streamline service delivery and enhance customer experience.
- Managed complex customer issues, providing tailored solutions and maintaining clear documentation.
- Trained new team members on best practices for customer engagement and system navigation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Mentored junior representatives, fostering a culture of excellence and continuous improvement within the team.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Contributed to team success, consistently achieving call center performance metrics.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Paraeducator, Special Education
GRCSU
Rutland Town, VT
09.2018 - 06.2020
- Trained new paraeducators on best practices in special education support and classroom management techniques.
- Implemented research-based interventions to address academic challenges faced by special education students.
- Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
- Developed accessible visual aids for complex concepts, improving comprehension for diverse learners in the classroom setting.
- Encouraged peer collaboration through group assignments designed to foster teamwork and mutual understanding among classmates.
- Cotaught lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
- Contributed to a positive school culture by participating in staff meetings, committees, and volunteering at extracurricular activities that supported students'' growth and development.
- Provided a safe and inclusive learning environment that accommodated diverse learning styles and abilities.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Monitored student classroom and outdoors activities to promote student safety.
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Assistant Store Manager
Dunkin' Donuts
Calais, ME
07.2009 - 08.2018
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and operational standards.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed team schedules to enhance productivity while maintaining labor cost efficiency.
- Analyzed sales data to identify trends, driving targeted merchandising initiatives.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Led performance reviews, providing constructive feedback to enhance employee development and engagement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Paraeducator, Special Education
Calais Elementary School
Calais, ME
09.2009 - 06.2018
- Supported individualized education plans by assisting students with special needs in classroom activities.
- Collaborated with teachers to adapt learning materials for diverse learning styles and abilities.
- Implemented behavioral strategies to enhance student engagement and promote positive interactions.
- Monitored student progress, providing feedback to educators on performance and areas needing support.
- Developed and maintained effective communication with parents regarding student behavior and academic achievements.
- Led small group instruction, focusing on skill development in reading, writing, and math for students with IEPs.
- Advocated for necessary resources and accommodations to ensure equitable access to educational opportunities for all students.
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Reported on student progress, behavior, and social skills to parents.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
- Coordinated with related service providers to ensure comprehensive support for special education students, including occupational therapists, speech-language pathologists, and school psychologists.
- Facilitated communication between parents, teachers, and school staff, fostering strong relationships to support student success.
Customer Service Representative
Providian Financial
Concord, NH
10.1999 - 07.2009
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
- Trained new team members on service protocols and system navigation for improved performance.
- Collaborated with cross-functional teams to enhance service processes and address recurring issues.
- Managed customer accounts using CRM software to track interactions and follow up on issues.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Maintained high levels of professionalism in all interactions, fostering positive relationships with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Cashier
Dusty's Cafe
Claremont, NH
05.1997 - 10.1999
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Customer Service Cashier
KFC/ Taco Bell
Claremont, NH
10.1995 - 05.1997
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers by answering inquiries and providing product information.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions with accuracy and attention to detail.
- Collaborated with team members to ensure smooth service during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Participated in training sessions to learn company policies and procedures effectively.
- Monitored inventory levels at the register, reporting discrepancies as necessary.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
No Degree - CDL
Northeast Driver Training
Chester, VT10-2023
Early Childhood Education
Washington County Community College
Calais, ME05-2017
Skills
- Vehicle inspection procedures
- Commercial driver's license
- Weather condition awareness
- Blind spot awareness
- Defensive driving techniques
- Accident prevention strategies
Timeline
Fuel Delivery Truck Driver
Roberts Energy
10.2023 - Current
Paraeducator, Special Education
SVUSD
09.2022 - 08.2023
Customer Care Representative
Casella Waste Systems Inc
06.2020 - 08.2022
Paraeducator, Special Education
GRCSU
09.2018 - 06.2020
Paraeducator, Special Education
Calais Elementary School
09.2009 - 06.2018
Assistant Store Manager
Dunkin' Donuts
07.2009 - 08.2018
Customer Service Representative
Providian Financial
10.1999 - 07.2009
Customer Service Cashier
Dusty's Cafe
05.1997 - 10.1999
Customer Service Cashier
KFC/ Taco Bell
10.1995 - 05.1997
No Degree - CDL
Northeast Driver Training
Early Childhood Education
Washington County Community College