Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erinn Landry

Brandon

Summary

Dedicated Fuel Delivery Truck Driver with a proven track record at Roberts Energy, skilled in vehicle inspection and defensive driving. Recognized for optimizing delivery routes, enhancing customer satisfaction, and maintaining safety compliance. Strong communicator with a commitment to reliability and punctuality, ensuring timely fuel distribution while upholding company standards.

Overview

30
30
years of professional experience

Work History

Fuel Delivery Truck Driver

Roberts Energy
10.2023 - Current
  • Operated fuel delivery truck to ensure timely and accurate fuel distribution to various locations.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
  • Managed loading and unloading of fuel, adhering to safety protocols and environmental regulations.
  • Maintained detailed logs of deliveries, tracking mileage, fuel usage, and service records.
  • Collaborated with dispatch team to optimize delivery routes for efficiency and cost-effectiveness.
  • Resolved delivery issues promptly, enhancing customer satisfaction through effective communication.
  • Assisted in inventory management, accurately recording the amount of fuel delivered to each client.
  • Facilitated issue resolution with customers, addressing any concerns or discrepancies in a professional manner.
  • Upheld company reputation for reliability through consistent punctuality and dedication to meeting deadlines.

Paraeducator, Special Education

SVUSD
09.2022 - 08.2023
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Assisted in planning field trips and extracurricular activities that catered to the unique interests of special education students.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Supported teacher in development of individual learning strategies.
  • Developed tailor-fit lesson plans to cater to individual needs of each student.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Provided individualized reading, writing and math instruction to support student development.
  • Created positive and inclusive classroom environment by helping students develop social skills and relationships.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Worked with students to promote learning and pro-social development.
  • Collaborated with teachers and specialists to assess student progress.
  • Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
  • Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
  • Observed students' performance and recorded relevant data to assess progress.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.

Customer Care Representative

Casella Waste Systems Inc
06.2020 - 08.2022
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
  • Facilitated communication between departments to streamline service delivery and enhance customer experience.
  • Managed complex customer issues, providing tailored solutions and maintaining clear documentation.
  • Trained new team members on best practices for customer engagement and system navigation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Mentored junior representatives, fostering a culture of excellence and continuous improvement within the team.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.

Paraeducator, Special Education

GRCSU
09.2018 - 06.2020
  • Trained new paraeducators on best practices in special education support and classroom management techniques.
  • Implemented research-based interventions to address academic challenges faced by special education students.
  • Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
  • Developed accessible visual aids for complex concepts, improving comprehension for diverse learners in the classroom setting.
  • Encouraged peer collaboration through group assignments designed to foster teamwork and mutual understanding among classmates.
  • Cotaught lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
  • Contributed to a positive school culture by participating in staff meetings, committees, and volunteering at extracurricular activities that supported students'' growth and development.
  • Provided a safe and inclusive learning environment that accommodated diverse learning styles and abilities.
  • Interacted physically and verbally with students throughout each day.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Oversaw class of students in absence of instructor.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.

Assistant Store Manager

Dunkin' Donuts
07.2009 - 08.2018
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service excellence and operational standards.
  • Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
  • Developed team schedules to enhance productivity while maintaining labor cost efficiency.
  • Analyzed sales data to identify trends, driving targeted merchandising initiatives.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Led performance reviews, providing constructive feedback to enhance employee development and engagement.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Paraeducator, Special Education

Calais Elementary School
09.2009 - 06.2018
  • Supported individualized education plans by assisting students with special needs in classroom activities.
  • Collaborated with teachers to adapt learning materials for diverse learning styles and abilities.
  • Implemented behavioral strategies to enhance student engagement and promote positive interactions.
  • Monitored student progress, providing feedback to educators on performance and areas needing support.
  • Developed and maintained effective communication with parents regarding student behavior and academic achievements.
  • Led small group instruction, focusing on skill development in reading, writing, and math for students with IEPs.
  • Advocated for necessary resources and accommodations to ensure equitable access to educational opportunities for all students.
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.
  • Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
  • Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
  • Reported on student progress, behavior, and social skills to parents.
  • Enhanced student learning by providing individualized support and accommodations for special education students.
  • Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
  • Conducted assessments to monitor progress and adjust instructional strategies as needed.
  • Coordinated with related service providers to ensure comprehensive support for special education students, including occupational therapists, speech-language pathologists, and school psychologists.
  • Facilitated communication between parents, teachers, and school staff, fostering strong relationships to support student success.

Customer Service Representative

Providian Financial
10.1999 - 07.2009
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders accurately, ensuring timely delivery and customer satisfaction.
  • Trained new team members on service protocols and system navigation for improved performance.
  • Collaborated with cross-functional teams to enhance service processes and address recurring issues.
  • Managed customer accounts using CRM software to track interactions and follow up on issues.
  • Developed comprehensive knowledge of products and services to provide accurate information to customers.
  • Maintained high levels of professionalism in all interactions, fostering positive relationships with clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Cashier

Dusty's Cafe
05.1997 - 10.1999
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Customer Service Cashier

KFC/ Taco Bell
10.1995 - 05.1997
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers by answering inquiries and providing product information.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Handled cash, credit, and debit transactions with accuracy and attention to detail.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Participated in training sessions to learn company policies and procedures effectively.
  • Monitored inventory levels at the register, reporting discrepancies as necessary.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

No Degree - CDL

Northeast Driver Training
Chester, VT
10-2023

Early Childhood Education

Washington County Community College
Calais, ME
05-2017

Skills

  • Vehicle inspection procedures
  • Commercial driver's license
  • Weather condition awareness
  • Blind spot awareness
  • Defensive driving techniques
  • Accident prevention strategies

Timeline

Fuel Delivery Truck Driver

Roberts Energy
10.2023 - Current

Paraeducator, Special Education

SVUSD
09.2022 - 08.2023

Customer Care Representative

Casella Waste Systems Inc
06.2020 - 08.2022

Paraeducator, Special Education

GRCSU
09.2018 - 06.2020

Paraeducator, Special Education

Calais Elementary School
09.2009 - 06.2018

Assistant Store Manager

Dunkin' Donuts
07.2009 - 08.2018

Customer Service Representative

Providian Financial
10.1999 - 07.2009

Customer Service Cashier

Dusty's Cafe
05.1997 - 10.1999

Customer Service Cashier

KFC/ Taco Bell
10.1995 - 05.1997

No Degree - CDL

Northeast Driver Training

Early Childhood Education

Washington County Community College

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