Erinn LaRoy
Fort Wayne,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Innosource
Dublin, OH
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bank Teller
First Merchants Bank
Fort Wayne, IN
10.2020 - Current
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoting and selling different products to new and existing customers.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
Sales Associate
Victoria's Secret & PINK
Fort Wayne, IN
01.2018 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Associate
Peerless Cleaners
Fort Wayne, IN
08.2016 - 01.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
Education
No Degree - Nursing Practice
Ivy Tech Community College of Indiana
Fort Wayne, INHigh School Diploma -
Leo Junior/Senior High School
Leo, IN06.2012
Skills
- Strategic Financial Planning
- Complex Information Interpretation
- Virtualization Technologies
- Cash Drawer Reconciliation
- Information Processing
- Data Security and Validation
- Phone Inquiries
- Sorting and Filing
- Process Monitoring
- Transaction Error Identification
- Balance Verification and Reconciliation
- Asset Management
- Employee Security Training
- Special Requests
Timeline
Customer Service Representative
Innosource
02.2024 - Current
Bank Teller
First Merchants Bank
10.2020 - Current
Sales Associate
Victoria's Secret & PINK
01.2018 - 10.2020
Sales Associate
Peerless Cleaners
08.2016 - 01.2018
No Degree - Nursing Practice
Ivy Tech Community College of Indiana
High School Diploma -
Leo Junior/Senior High School