Summary
Overview
Work History
Education
Skills
Timeline
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Erinn McCaffrey

Essex Junction,VT

Summary

Exceptional customer service skills and always willing to improve in any category. Recognized for friendliness, positivity and hard work. Always eager to embrace new challenges.

Overview

2
2
years of professional experience

Work History

Team Member

JOANN Fabrics and Crafts
South Burlington, VT
06.2024 - 08.2024
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Recognized potential theft situations and alerted supervisor immediately.
  • Maintained positive working relationship with fellow staff and management.

Service Team Member

Michaels Craft Store
South Burlington, VT
08.2023 - 12.2023
  • Greeted customers and provided excellent customer service.
  • Assisted customers with finding the right product for their needs.
  • Stocked shelves, rotated merchandise, and kept store clean and organized.
  • Provided advice on products to customers based on their individual needs.
  • Managed returns, refunds, exchanges, and other customer inquiries.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Performed cashier duties such as accepting payments, issuing receipts, and providing change when necessary.
  • Answered phone calls from customers inquiring about services or products offered by the store.
  • Assisted in training new employees on company procedures.

Cashier

Michaels Craft Store
South Burlington, VT
06.2022 - 11.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Burlington High School, Burlington, VT
Burlington, VT
06-2024

Bachelor of Science - Ecology

SUNY College At Plattsburgh
Plattsburgh, NY

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Positive Attitude
  • Product Knowledge
  • Cash Handling
  • Workplace Safety
  • Decision-making capabilities

Timeline

Team Member

JOANN Fabrics and Crafts
06.2024 - 08.2024

Service Team Member

Michaels Craft Store
08.2023 - 12.2023

Cashier

Michaels Craft Store
06.2022 - 11.2022

High School Diploma -

Burlington High School, Burlington, VT

Bachelor of Science - Ecology

SUNY College At Plattsburgh

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Erinn McCaffrey